Elephant in a BoxReviews of elephantinabox.com

The couch is comfortable but the parts never fit exactly right when putting it together. It looked uneven in spots and cheap. The first time I went to wash the cushion covers, I could not get them back on without the fabric ripping. I couldn't even get the ottoman cover off to wash it due to the way the cover was made. They sent me a new one for that but I dare not try and take the cover off. All and all I've decided to throw this out after only 6 months due to all the issues. If I could go back in time I would not have purchased this,

Not happy with this purchase. Let’s go thru the issues - 1. It was shipped in a kind of worn out and broken box. When we tried to lift it the box gave way. 2. The fabric looks kind of old. We got the grey color of the dynamic sofa and at places there is a yellowish hue to the fabric. 3. Installation was not as easy as they tell you. It took us a lot of pushing and prodding to get the sofa setup. 4. Instructions could be clearer. 5. Why don't you give a phone no. for customer support in case of any questions? Had read a lot of good reviews on this but am disappointed.

No to be dramatic but this is actually the absolute worst couch ever. After just over a year of owning this couch the center of it has caved in and the paper supports are completely crumbled beneath the couch. We had to stuff pillows and blankets below the cushions so it wouldn't cave in when we sat on it. Mind you I am 150lbs. I could understand if maybe a 300lb person sat on this couch every day but that's not the case. The back cushions came with no support so we requested fluffier pillows and got them, but they dont fit the couch well. For $800 this is so cheaply made and poorly thought out. I get the concept of a more transportable couch but that concept was executed so poorly. I normally don't leave a review at all but just sitting on this couch enrages me

Good couch. It I have I have called customer service is with a concern 3 times over the past 2 weeks with no response!!

Probably one of the WORST experiences for any product I have purchased. This item is not, I REPEAT, *NOT* worth $800+. In fact, it's insulting to have paid this amount of money for a couch made from paper. This couch, from the very beginning has been extremely uncomfortable. The seat cushions are awful, offers no comfort or support. The back cushions are flat and also offer no support. I have heard things crush underneath us when we sit down/get up. At one point we removed the covers to see what it looked like underneath, and there were countless divots in the paper structure from where we sat, and on the arm rest. The support on the bottom has never stayed in place from the moment we took it out of the box. We have tried calling, emailing and chatting with customer service and they have given us the run around, clearly so they could buy time until the 30 day trial period was over. Here we are, months later, still dissatisfied, still no word, and now contemplating throwing away a $1000 couch after a few short months. THIS PRODUCT IS TRASH.

Placed an order for a sectional. Had no issues assembling the couch part. Tried to assemble corner, could not figure it out, as something just seemed off, messaged customer service over Facebook, sent pictures of the product, and where I was in the instruction booklet, and asked where I was going wrong. Customer service was not certain, told me they would have to contact their superiors, who were not answering, and proceeded to send me a pdf of the exact same instructions that I sent a picture of. They messaged me next day saying I would be sent a new armrest, that mine was missing a latch, and they would send me tracking information as soon as it shipped. This was July 2nd/3rd. Messaged July 12th, asking about the status, as I had not heard anything, they said my replacement order had been placed, and they would check to see if UPS had picked it up, and they would get back to me, nothing beyond that. Sent in return request on the 18th, as they told me the product was defective, have made no effort to correct this, that I am stuck with a corner that does not connect, and an extension still sitting in the box, all taking up space. Got an email saying they would check on the status of my return, even though there was no status to check on, as I was just trying to request it. At this point I feel as though they are just putting it off until after their 30 day trial period is over, and they will just tell me that I am out of the return period with zero attempts to make it right. Very unhappy with the customer service.

Not worth $900, not even worth the $450 I ended up paying for it after having to deal with returning one and getting another. The arms are hollow and held together by the thinnest metal rods, almost like a metal-finished plastic, so of course the arms were broken on arrival. EIAB blamed UPS’s poor handling, and I’m sure that didn’t help, but maybe the arms should be held together by something stronger in the first place? Just a thought. They did send me a new one but the cover quality is so poor, it’s scratchy and just doesn’t look nice, plus it’s just stapled on in a lot of places, that I really just wish I asked for a full refund and be done with it. The back cushions are SO flat, we ended up buying cheap pillows from Ikea to fill them up. Some of the lines don’t meet up, especially in the back of couch where the fold is, so it just doesn’t look well-made. We’ve had it for 2 months and there’s tons of pulls and pilling in the fabric already and we’re barely home to even use it, nor do we have any animals. To sum it all up, not worth the $, and I’m already looking for another couch.

Too Expensive, you can buy a regular sofa for much cheaper