Elephant in a BoxReviews of elephantinabox.com

I waited to write this review until I actually tried out the couch for several months. Unfortunately, once the novelty of this product wears off (it actually is pretty cool) you realize you’re sitting on the most uncomfortable piece of furniture in your house. I really wanted to love our Elephant in a Box but after 6 months or so of trying and hoping it would break in and get better I have come to the realization that it just not going to happen. I’d look elsewhere for a couch in a box.

Not worth the money. I appreciate the design for small spaces, and it is fairly comfortable. But they advertise pet friendly, which it is not. I've had this couch for less than a year, and it looks worn out, more like I've had it for at least 5 years. Seams have separated on all the cushions, it stains easily, and is not as easy to clean as claimed. It just looks and feels cheap, which it is NOT. Not impressed and wish I had gone with a traditional piece of furniture.

I ordered this product because we could not fit a full sized couch into our apartment. We thought that this could be a solution to that. It did fit in our apartment, but that is the only good thing I could say about this. This product is so poorly designed, the arm rest almost immediately caved in. Any sort of pressure on them will break the arm rest as it is just plywood with some super glue. The metal beams holding the structure together are incredibly flimsy and at least one of them broke completely for us. Bottom cushion of the couch is pretty comfortable, but the back pillows didnt offer much support. The paper interior of this product even began to bend and rip with every day usage. After 10 months with the couch, we decided that it was terrible and we decided to file a warranty claim with the company to get a new couch. We tried twice to reach out for a claim but were NEVER CONTACTED, terrible customer service. So, after 11 months with this product, it is now in our apartment's dumpster. A complete waste of $850. I wanted to write this review on their website, but they dont even have a spot to leave a review, shows a little bit about them as a company. Please avoid the headache and stay clear of this company and their products. Update: I was contacted by the COO of this company shortly after posting this review. I made comments about poor customer service, but the company has been helpful now. They offered to send us a replacement unit. We denied the replacement as we picked out another sofa, so they actually refunded the entire purchase. That was extremely nice from their company!

Customer Service wise this company rocks. We had several issues with our first couch, got refunded almost the entire amount, and we were sent the new version when it came out for free. Unfortunately my issue is with the product. The first couch we got completely fell apart. Again they were great and got it resolved, but we got the new couch and my goodness. I dont know what they are putting in those cushions but they are HARD AS A ROCKKKKK. Every single time I sit on that couch for more than an hour my feet are asleep. I cant watch a full movie without having to get up and stomp my feet! The depth is nice, but we dont like the back cushions, we just use pillows. Overall its just not very comfortable. Comfort is key when buying a couch

***UPDATE 5/20/21*** Ugghhh...didn't want to have to update this review AGAIN but they kind of left me no choice. After the below review was left I received communication from Elephant in a Box somewhat immediately : "What you shared is definitely not the way it's supposed to be. We want to make things right for you, so we'll share your details with our product team and get back to you with the best possible solution. We'll be in touch again soon." Great - now I was looking forward to what their solution would be. To be honest - I had forgotten all about the fact that I'd yet to hear from them in a month until I received an advertisement from them today (5/20/21) regarding purchasing another couch. So apparently Elephant-In-A-Box is hoping that their quick response which leads to no solution will hopefully make you forget that you have a couch marketed as easy assembly but in reality takes hours to assemble with power tools due to their poor craftmanship? Not happening here. Very disappointed in the couch - and now very disappointed in the disingenuous response. Look somewhere else if you are in need for a couch. ****ORIGINAL POST 4/28/21**** After renovating our 3rd floor attic we were in need of a sofa to complete the project. Due to the 3 flights of stairs and twists and turns to make it to the space - we were in need of a unique couch set up. After doing plenty of research we found the Elephant In a Box couch and felt like it would meet our needs. We ordered on a Monday and the sofa was delivered via UPS the following Tuesday. The cardboard box full of sofa parts weighs over 100 lbs - so it was necessary to pull everything out out on our first floor and take up the sofa piece by piece to our attic - no big deal. Once we had all the parts together up stairs - we then started what we thought would be a 15 minute assembly - as the couch advertises. The first and most important thing you have to do is put together the wood beams and line them up with the color coded connectors on the top and bottom of the arm rests. You then have to secure the beams with metal rivets. This seemed easy enough since the video and paper instructions show people effortlessly placing the beams in place and inserting the rivets. Long story short, none of the beam's holes matched up correctly with the connectors on the armrests - one of the beams didn't even have the hole completely drilled through. After about an hour of manually attempting to insert the rivets we then pulled out the hammer. We were able to knock in about half the rivets but then the hammer wasn't even enough. So, we pulled out the power drill, made the holes larger and finally we were then able to get all the beams connected to the armrests with their rivets via hammer. Once we were able to get the beams connected - the assembly process matched the paper and video instructions we had seen. The couch itself is fine - it serves its purpose and we were able to easily get it up 3 flights of stairs. With that being said - the marketing and advertising of this couch assembly being all of 15 minutes with no tools necessary is simply not true. Elephant in a Box needs to begin including in the instructions that a hammer and power drill are now required for assembly.