Elephant in a BoxReviews of elephantinabox.com

The customer service is STELLAR; that alone is almost enough to give 5 stars, and definitely enough to make us loyal customers. We had some timing and shipping issues and were able to speak to someone who addressed our concerns/needs promptly (and we were admittedly not "easy") along every step of the way. The couch itself is sturdy - hard to believe it came in one pretty small box! It's also very comfortable. With a throw and some pillows, it can easily be jazzed up. If you need a couch quickly, and want to spend your money with a company you can actually trust, rest easy with EIAB!

The customer service from this company is beyond amazing. They respond almost immediately and help you with any questions/concerns you have. They really strive to make sure you’re happy with the product!

Update as of March 19, 2021--Patricia from EIAB reached out to me almost immediately to make right the quality problem I was having with the framing for the sofa I had ordered and sent out a replacement . Customer Service staff are patient, kind, and professional and the regular sofa alone is huge and roomy. Thank you so much, EIAB! Original Review:Wanted to love this sofa, but only think it's ok for the expensive price I paid. I got the blue color dynamic sofa and extension for the sofa. Had to bang the pieces into place as the bars and other components for assembly that came with it were not made to line up evenly as they are supposed to be--cheap production. Additionally, where the arms hook on to the ends of the sofa, those arms jiggle and wiggle like a house of cards. The sofa itself is sturdy, but why would the ends wiggle and wobble around and back and forth when the arms have been properly slotted into place as per the directions? Additionally, I decided to take the extension off the sofa as it was too long for the area it was in so I am using it as an armless chair--but the silver colored metal hooking components on it (where it would be connected to the dynamic sofa) remain exposed--for the price paid, there couldn't be some kind of cover for those included in matching color to the item so that it doesn't look like "a piece of sofa" but like its own furniture? Sofa and "piece of sofa" are comfortable but shouldn't wobble back and forth and feel like they might collapse at the ends. :( Disappointed buyer.

Hands down the best customer service in the business. I was taken care of every step of the way. The quality of the product is first class, and incredibly easy to assemble. Thank you so much!

EDIT: Customer service was fantastic. They sent me a new sofa when I explained the mold/chemical smell of the first one. The ottoman I received previously and the second new sofa did not have the same smell issue, so I wonder if the issue with the first sofa I received was atypical. I'm really diggin' the new, second sofa in my space. Highly recommend! ORIGINAL: I received my elephant in a box sofa today, and there are horrible chemical and mold smells coming from the sofa and the box. When I first opened it, I thought perhaps it was coming from the box, but after putting it together, it was clearly the couch. Even with windows open, the smell is overwhelming. I contacted support for a refund, and I’ll update my review with my return experience once that process is complete.

I was incredibly surprised how sturdy this couch is, especially when I began setting it up! Its super easy to move, but its stable. Its also one of the comfiest couches I've sat on. I will be taking many naps on it.

I bought this sofa based on the ingenuity of the design and the amazing value. When I received it, I confess that I immediately had buyer’s remorse. First, I had a bit of trouble getting some of the components out of the armrest where they were nestled. Then, after a 15-minute assembly, I thought, “how could a sofa that is so light and so easy to assemble possibly stand up to constant (ab)use from a family with an energetic six year old? The answer is, “easily.” The sofa is incredibly stable, strong, well-made, and versatile. Two weeks in and it has doubled as a jungle gym without complaint - and still looks sleek. This is an amazing product, a total game changer. It immediately made our basement the go-to room in the house. Kudos to EIAB for freeing us from the tyranny of the bulky, awkward sofa of yesteryear.

Very study and beautiful couch. What a surprise. We received a dynamic sofa and an Ottoman in blue color. The color is really deep and the fabric is surprisingly soft!. There are still rooms for improvement on the Ottoman such as making the cover easier to assemble but all in all a very good product. Its size is quite impressive in person as well. I will see how much damage it can take in a year but very happy for now.