eleglide.comReviews of eleglide.com

Response from eleglide.comApr 6, 2026

Dear customer, Thank you for your feedback, and we sincerely apologize for the delay in receiving your bicycle. We understand your concern. However, we would like to kindly note that we did not receive any email inquiry from you regarding this order. Your order was actually shipped on March 27, 2026. Unfortunately, due to a recent backlog at the FedEx warehouse, there has been a delay in the scanning and outbound processing of shipments. We have already contacted FedEx to urge them to ship the handling of your package asap. The tracking number was provided to you via email. Could you please double-check your inbox (including the spam/junk folder) for our previous email with the tracking information? For any future concerns, we kindly ask you to reach out to us via email first, as it allows us to assist you more efficiently. We truly appreciate your understanding and patience. Thank you for giving us the chance to make things right. Best regards, [email protected]

Response from eleglide.comApr 9, 2026

Dear Customer, Thank you so much for your wonderful review — and for taking the time to share it in both French and with such enthusiasm! We're absolutely delighted to hear that you're very happy with the service, that you found it impeccable, and that you love the look of your new bike. "Je recommande les yeux fermés" (I recommend with my eyes closed) is one of the best compliments we could ever receive. 🙏 Your satisfaction means everything to us. If you ever have any questions or need assistance with your bike, please don't hesitate to reach out. We're always here to help. Enjoy every ride, and thank you again for trusting us! Warm regards, [email protected]

Response from eleglide.comApr 9, 2026

Dear Customer, Thank you so much for your kind and enthusiastic review! We're thrilled to hear that you're very satisfied with your Mopride M2 purchase and that you find it to be high-quality equipment. Your strong recommendation means a great deal to us. It's also wonderful to know that our customer service team was attentive and communicated quickly. We always strive to be responsive and supportive, so your feedback truly validates our efforts. Thank you again for choosing us and for taking the time to share your experience. If you ever need any assistance with your Mopride M2, please don't hesitate to reach out. We're always here to help. Wishing you many great rides ahead! Warm regards, [email protected]

Response from eleglide.comApr 9, 2026

Dear Customer, Thank you so much for taking the time to share your experience — and for your patience throughout the delay. We sincerely apologize again for the initial delay with your bike. That said, we're truly glad to hear that our support team was able to assist you respectfully and clearly by providing the updated shipping schedule. It's great to know that the second shipment arrived on time. We also hope you enjoyed the little gift as a small token of our apology. Thank you for acknowledging it so kindly. Your feedback means a lot to us, especially your recognition of our support team. We will continue to work hard to earn your trust. If you ever need anything for your bike or have any questions down the road, please don't hesitate to reach out. We're always here to help. Wishing you many happy and smooth rides ahead! Warm regards, [email protected]

Response from eleglide.comApr 9, 2026

Dear Customer, Thank you so much for your fantastic review — short, sweet, and powerful! "Vraiment top" is exactly what we love to hear. We're delighted that you found our service fast, serious, and truly good. Your recommendation and your smiley 👍 mean the world to us. We'll keep working hard to deserve your trust. If you ever need anything, please don't hesitate to reach out. We're always here to help. Wishing you many happy and smooth rides ahead! Warm regards, [email protected]

Response from eleglide.comMar 30, 2026

Dear Customer, Thank you for your feedback. We apologize for any inconvenience caused. Regarding the throttle, please kindly note that according to relevant regulations for electric-assisted bicycles, a throttle function is not permitted on this category of e-bikes. Therefore, our current models are not equipped with this feature in order to ensure full compliance with applicable standards. In addition, the portable air pump is not included as part of the standard package and needs to be purchased separately. You are welcome to visit our official website to explore compatible accessories. We appreciate your understanding and thank you for your support. If you have any further questions or need assistance, please feel free to contact us. Best regards, [email protected]

Response from eleglide.comApr 9, 2026

Dear Customer, Thank you so much for taking the time to share your experience in such detail. We sincerely apologize again for the E40 error you encountered with your Eleglide M2 after all that good use. While it's never ideal when an issue arises, we're truly glad that our support team was able to assist you step by step — from sending the replacement parts (motor and controller) to arranging a full repair at our service center when needed. It means a great deal to us to hear that you found our customer support responsive, patient, and helpful throughout the entire process. We also appreciate your acknowledgment that we covered shipping both ways and kept you updated along the way. Most importantly, we're delighted that your bike is now fully repaired with multiple components replaced — and that you're very satisfied with how professionally the situation was handled. Thank you for your patience. Thank you for giving us the opportunity to make things right. And thank you for choosing Eleglide. If you ever need anything in the future, please don't hesitate to reach out. We're always here for you. Wishing you many more happy and smooth rides on your Eleglide M2! Warm regards, [email protected]

Response from eleglide.comApr 9, 2026

Dear Customer, Thank you so much for your lovely review. We're delighted to hear that we were able to help you solve your rear wheel replacement problem. She will be so happy to see your kind words and gratitude. If you ever need any further assistance with your bike, please don't hesitate to reach out. We're always here to help. Thank you again for choosing us and for sharing your experience. Warm regards, [email protected]