ElegattoReviews of elegatto.com

Response from ElegattoFeb 5, 2026

Thank you for your feedback, Sarah. We're sorry to hear that you are disappointed with the quality of your bracelet and that your experience did not meet your expectations. We aim to provide high-quality accessories, and we regret that the materials did not meet your standards. We see that you have already initiated the return process for your order. If you have any further questions regarding the return or need assistance with the shipment, please reach out to our support team

Response from ElegattoFeb 5, 2026

Thank you for your feedback, Sergio, and please accept our sincere apologies for the frustration caused by the delivery time. We understand how concerning it is when a package takes longer than expected to arrive. For international orders, we use standard shipping, which typically takes 10–21 business days for delivery. However, factors such as local customs processing and carrier delays can occasionally extend this timeframe. We regret any confusion regarding the delivery window, as we always aim to be as transparent as possible about arrival dates. We have been monitoring your shipment and are glad to see that your order has now been delivered. We hope that you are satisfied with your purchase now that it has arrived. Thank you for your patience and for choosing Elegatto.

Response from ElegattoFeb 5, 2026

Thank you for your feedback, V. We are sorry to hear that the bracelet you received was not what you expected and that you are disappointed with the quality. We strive for transparency in our designs, which is why we provide detailed product dimensions and material specifications on every product page. This information is intended to help our customers understand the exact scale and feel of an item before purchasing. We also take quality control very seriously, so hearing that your item arrived frayed is concerning. Regarding our policies, while we do have specific guidelines for returns, we always want to ensure our customers are satisfied. We recommend reaching out to our support team at [email protected] with a photo of the frayed material so we can investigate this and find a suitable solution for you.

Response from ElegattoFeb 5, 2026

Thank you for your feedback, and please accept our sincerest apologies for the frustration and stress this shipping process has caused you. We understand how exhausting it is to track a package that seems to be giving conflicting information. International shipping involves hand-offs between different carriers and local postal services, which can sometimes lead to tracking sync issues or "failed delivery" notifications that don't align with your experience. We often suggest contacting the local postal service because they handle the final delivery once a package clears customs. Regarding the additional costs, customs and clearance fees are determined by your local government's import policies; these are unfortunately outside of our control and vary by country. We have been monitoring your shipment and are glad to see that your order has already been delivered. We truly appreciate your patience during this difficult transit period and are happy to know the package has finally reached you. If you have any further questions or concerns, please reach out to our team directly.

Response from ElegattoFeb 5, 2026

Thank you for your feedback, Carlos. We are truly sorry to hear that the Paperclip Chain did not meet your expectations and that you are disappointed with the quality of the materials. We strive to create pieces that balance modern design with durability, and it is clear we missed the mark for you. We provide detailed material specifications and dimensions on each product page to help our customers know exactly what to expect, but we understand that the feel is what matters most. We want you to be happy with your Elegatto purchase. If there is anything we can assist you with, please feel free to reach out to us.

Response from ElegattoFeb 5, 2026

Thank you for your feedback, Eric. We are sorry to hear about your experience and that you are feeling frustrated. We would like to clarify that we do have a return and refund policy in place for our customers. Typically, refunds are processed once the returned item has been received and inspected at our facility. If a refund has not yet appeared, it may be due to the return still being in transit or the standard processing time required by banks. We take these concerns seriously and will be looking into our records to ensure all pending cases are being handled according to our policy.

Response from ElegattoFeb 5, 2026

Thank you for sharing your feedback, Jacob. We are truly sorry to hear that your bracelet was lost due to the screw mechanism coming loose, and we apologize for the frustration this has caused. We would like to clarify that we utilize a shipping facility in China to help maintain cost-effective rates for our global customers while ensuring we can ship to as many locations as possible. However, we maintain strict oversight over our designs and the materials used. We take your comments regarding the quality and the screw mechanism very seriously and will be sharing this with our production team to ensure our high standards are being met. Regarding the text messages, we sincerely apologize for the inconvenience. Our system is designed to honor all opt-out requests immediately; we will look into this technical glitch to ensure your number is fully removed from our newsletter list.

Response from ElegattoNov 3, 2025

Hi Hùng, we appreciate your feedback and sincerely apologize for the delay. Our standard shipping typically takes 10-21 business days, though international orders may require additional time for customs processing. We’re actively working with carriers to improve delivery times. If you’d like us to check your order’s status, please contact our customer support directly. Thank you for your patience as we work to serve you better.