ElegattoElegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Elegatto (elegatto.com) has 467 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Rupert B.
still waiting for my delivery.
Response from ElegattoApr 7, 2026
Hi Rupert, Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th. If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.
David H.
Missing item from my order
Response from ElegattoApr 7, 2026
Hi David, Please accept our sincerest apologies for the frustration of having an item missing from your delivery. We've checked our records and noticed that this issue has since been resolved with a replacement order. However, if you have encountered any further issues or require additional assistance, please do not hesitate to reach out to our support team directly. Thank you for your patience and for allowing us to make this right.
T. T.
I really want to love Elegatto because the quality is there, but the shipping experience is a dealbreaker. My first order arrived late, and my current order (placed March 10th) is currently stuck in a bizarre loop. It has bounced between LA, TN, MO, and VA, passing through my destination city (Atlanta) twice without a delivery attempt. While the company was helpful with a refund on my previous shipping fee, the recurring stress of tracking their packages isn't worth it. I won't be ordering again until they overhaul their fulfillment partner.
Response from ElegattoMar 27, 2026
Hi Thomas, Thank you for sharing your feedback. We completely understand your frustration, and we sincerely apologize for the delay in your delivery. We do see that the issue with your order has already been resolved. Unfortunately, we have no control over how carriers handle deliveries once they leave our facility, but we're glad we could sort this out for you. We take your comments about our fulfillment process very seriously, and we've shared your experience with our team to help us improve our carrier handoffs. If you encounter any further issues or need any assistance at all, please contact our customer support team directly. We're always happy to help!
sashi N.
Ordered a bracelet (Pelagus Aegean Blue) which broke soon after and they sent a replacement which also broke in exactly the same place. Its a design fault and now they refuse to do anything (I had asked for either a refund or another one with a different design) . Now they are quoting some of their "terms and conditions" and not being helpful at all. Very dissapointing. You would expect an item to last a reasonable length of time. I should have bought it elsewhere. Reply to your response - You had never mentioned in your communications that this could be a reason .If you are genuinely interested in the feedback and using it in assessing the quality - why dont you send me a bracelet with the next size up and I can try it out and give feedback ???
Response from ElegattoMar 11, 2026
Hi Sashi, Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your Pelagus bracelet and its replacement did not live up to the durable standard we strive for. While we take great pride in the craftsmanship of our pieces, we wanted to share that in cases where an item breaks in the same location twice, it is often due to the sizing being off. This can put extra tension on the material during daily wear. This is why we always encourage checking our size guide to ensure the most comfortable and lasting fit. We certainly understand your frustration and sincerely apologize that we couldn’t provide the resolution you were hoping for this time. Your feedback is incredibly valuable to us as we continue to refine our designs and quality control.
Amara
I ordered watches and my first problem is the fact that they don't update you when you when the ordered is split into 2 and shipped separately; next is the fact that they don't respond to any enquieries regarding the shipping of the order: My order's first part was shipped and then the the order was returned to sender and then after that it says it got abandoned on the website. They have an Instagram account but no response to any messages there as well; like if you going to have an Instagram to make communication with your customers easier then at least use it ....
Response from ElegattoMar 3, 2026
Hi Amara! Thank you for sharing your feedback. We are very sorry to hear about the frustration you’ve experienced with your recent shipping experience. However, we would like to kindly clarify that Elegatto does not sell watches; we specialize exclusively in handcrafted jewelry and accessories. It is possible there may be a mix-up with another brand or a similar name. If you did place an order for jewelry with us and are experiencing these shipping issues, we truly want to help get this sorted out for you! We prioritize responding to all customer inquiries within 24 business hours. Please reach out to our dedicated support team directly at [email protected] with your order number so we can investigate the status of your package and provide an update immediately.
KC
Caution! I ordered (#19222384) a bracelet from Elegatto for a gift 2 months ago. Each time I have contacted them for an update the response is always the same; " we are currently waiting for the pre-order stock to arrive at our facility so we can begin fulfillment" SCAM alert!!
Response from ElegattoMar 3, 2026
Hi KC, Thank you for bringing this to our attention. We sincerely apologize for the lack of updates regarding your gift and for any concern this has caused. We can assure you that we are a legitimate business, and we want to ensure you receive your order as quickly as possible. We would like to clarify that some of our most popular items are currently on pre-order, which can result in a longer processing time before shipment. We do our best to list these timelines on the product pages, but we understand how frustrating it is to wait for a gift without a clear update. We would love to look into your specific order and provide you with a concrete shipping date or help with a solution. Please reach out to our support team at [email protected] with your order number so we can prioritize this for you.
baggzee B.
Bought a mens rope type bracelet, really is poor quality. Have clicked to return for a refund and site says I cannot refund. The bracelet really is very cheaply made, the rope is hollow, frayed and polyester, the metal loop is very thin, light and not threaded properly. These are a real poor imitation of a Pig and Hen Bracelet. Don't waste your money on Elegatto get Pig and Hen instead which are vastly superior to the cheap rubbish this company are throwing oyt
Response from ElegattoFeb 24, 2026
Thank you for sharing your feedback with us, David. We are truly sorry to hear that the bracelet you received did not meet your expectations regarding its quality and construction. We aim for every customer to be satisfied with their purchase, and we regret that we missed the mark this time. Regarding your return attempt, we would like to clarify that your order was part of our Clearance Sale. Items purchased from our clearance section are marked as final sale and are not eligible for returns or refunds, which is why the system prevented the request. We take your comments seriously and will be sharing your specific feedback with our team for further review.
JOSE A.
Your response team for complaint are really delayed and my early request for cancelation on double order went to a deaf ears.
Response from ElegattoFeb 5, 2026
Hi Jose! Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this has caused. To clarify the delay, our support team is offline on weekends. Since your cancellation request was sent on a Saturday, we were unfortunately unable to process it before our warehouse fulfilled the order. Once an order has been processed, we are unable to cancel it. However, you are more than welcome to return the duplicate items through our Return Center once they arrive. We appreciate your patience, and please let us know if you need any further assistance.
