ElegattoReviews of elegatto.com

They use the excuse that they are a small business for reasons of the lack of getting back to you with order issues. Jewelry is small in sizes. That of a child. Took 3 emails and 2 weeks for someone to get back to me, only to be told it was too late to even exchange for a store credit. Stay away. ________________________________________________ I am updating this review from a 1 star to a 5 star based on the fact that "Elegatto" apparently implemented to a new program to resolve complaints and issues, and in this particular case they did... and beyond Thank you.

I bought Alchor nautical bracelet from Elegatto. It got delivered to me within 2 business days after ordering online. Fits great. Solid hardware. A great match for my Omega Sea Master 300 watch. Thanks. The quality is excellent, and customer service has been great!

UPDATE January 2024: Elegatto seems to have improved their customer service experience recently. Their new rep reached out to introduce themself to me last month to address my poor ordering experience that happened almost a year ago. I’m pleased to say that they have indeed addressed it to my satisfaction. I’ve now updated my rating to 5 stars and I’m now considering purchasing more accessories from Elegatto again. April 2023: Elegatto sent me damaged bangles. Their website requires we email them instead of initiating an exchange request, as they do not accept damaged items through the Return & Exchanges center. I emailed them multiple times, but they ignored me until the exchange window passed. Worked with my credit card company to chargeback. Do not trust Elegatto to honor their exchange policy.