ElegattoReviews of elegatto.com

Response from ElegattoJun 12, 2026

Hi Alexandre, Thank you for sharing your feedback with us, and we are truly sorry to hear that your experience wasn't a perfect one. We took a look at your order details and noticed you selected an Extra Small (XS). We completely understand how tricky online sizing can be, and we're so sorry the fit didn't work out as hoped! We want you to feel amazing in our brand, so we do have a return portal on our website where you can easily set up an exchange for a size that fits you better. We also want to apologize for any frustration regarding the delivery timeline. Because we want to keep shipping accessible globally, we only offer Regular Postal Shipping for international orders at this time, which can occasionally take a little extra time to arrive. We’d love the chance to make this right for you. If you need any help navigating the return portal or choosing the perfect size, please don't hesitate to reach out to our support team—we’re always here to help!

Response from ElegattoMay 22, 2026

Hi Tsuzuki, We are incredibly sorry for the frustration and delay you’ve experienced with your order. We completely understand how upsetting it is to be waiting for a purchase with no product in hand. We want to get this resolved for you right away. Our support team actually reached out previously with an update regarding your order, but we have not yet received a response. Could you please check your spam or junk folder in case our messages were accidentally filtered by your email provider? We will also be sending a new follow-up email immediately to ensure we reconnect and get this taken care of for you. Your satisfaction is incredibly important to us, and we look forward to making things right.

Response from ElegattoMay 22, 2026

Hi David, We are truly sorry to hear about the poor experience you had with both your order and our customer service. We always aim to provide high-quality pieces and reliable support, so it is incredibly disappointing to learn that we let you down and left you feeling ghosted. After receiving your review, we immediately looked into your account history to see how we could make things right. Upon reviewing your case, it appears this issue took place back in 2024, and your order has since been refunded. We know that a refund doesn’t change the initial frustration of a broken item or a mixed-up order, but we have used feedback like yours over the last couple of years to completely overhaul our quality control and support response times. We truly appreciate you sharing your experience, as it helps us ensure these issues stay in the past. If there is anything else we can do for you, please don’t hesitate to reach out to our team directly.

Response from ElegattoMay 14, 2026

Dear Noël, Thank you for your feedback, though we are truly sorry to hear about your experience. To provide some context, several items were on pre-order during that period, which resulted in staggered shipping times. While we ensure that pre-order status and estimated shipping dates are indicated on the website for transparency, we understand how disappointing it is to wait so long for a special gift, and we clearly missed the mark in meeting your expectations. We also take your comments regarding the product representation seriously, as we aim to provide clear and accurate images of all our pieces. We would appreciate the opportunity to look into your specific order and see how we can make this right for you. Please feel free to reach out to our support team at [email protected] so we can assist you directly.

Response from ElegattoMay 8, 2026

Hi Victor, Thank you for your feedback, and we sincerely apologize for the frustration regarding your wait time. To clarify, the Onyx Signet Ring was a pre-order item as stated on our website at the time of purchase. However, we completely understand how that detail can be missed during the checkout process. Because it is a pre-order, the processing timeline differs from our standard in-stock items. We certainly understand if you would prefer not to wait any longer for the shipment. We are happy to assist you with a resolution. Please contact our support team at [email protected] so we can prioritize your request and get this sorted out for you right away.

Response from ElegattoMay 6, 2026

Hi Philip, We’re very sorry to hear that you haven’t received your order yet. After looking into your shipment, it appears your package is currently being held by Brazilian customs for processing. Unfortunately, once a package is held by the authorities, it is outside of our control. They often require the recipient to provide specific information or settle local import duties before the package can be released for delivery. We recommend contacting your local customs authority directly to resolve this. If you need any specific information from our end to help clear the shipment, please reach out to our customer support, and we will be happy to assist you.

Response from ElegattoApr 7, 2026

Hi David, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration regarding the fit of your bracelets. We understand how important a perfect fit is, and we would like to clarify that it is crucial to distinguish between wrist size and the total length of a bracelet. Each bracelet type is uniquely sized due to variations in rope thickness, bead sizes, closures, and link dimensions. Because of these factors, each type of bracelet will slightly vary in physical length to accommodate the specific materials used. The measurements provided on our site, as outlined in our Size Guide, specifically indicate the recommended wrist circumference only and do not reflect the actual end-to-end length of the bracelets themselves. If you find that a different size is needed to get the fit just right, please proceed to our returns center to initiate an exchange. We want to ensure you are completely satisfied with your purchase and are here to help if you have any further questions.

Response from ElegattoApr 7, 2026

Hi Anita, Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th. If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.