Michael G.
Absolutely appalling service
Absolutely appalling service. I returned my order simply to exchange it for a different size, and Elegatto has turned what should have been a straightforward process into an expensive, drawn-out nightmare. The return postage cost me far too much, the exchange has taken weeks, and the communication has been completely inadequate. Once they had my money and the returned goods, there seemed to be no urgency whatsoever to resolve the situation. This is some of the worst service I have ever experienced. The exchange process is slow, overpriced and unbelievably frustrating. I deeply regret purchasing from Elegatto and would strongly advise others to shop elsewhere—especially if there is even a slight possibility that you may need to return or exchange something.
Response from ElegattoSep 25, 2026
Hi Michael, Thank you for bringing this to our attention. We are deeply sorry to hear about your experience and sincerely apologize for the frustration, delays, and high shipping costs you encountered during your exchange. An exchange should be a quick and seamless process, and it is clear we fell far short of the standard of service you deserved. We recently moved warehouses, which temporarily slowed us down as our inventory was being relocated and organized. However, we know this is no excuse for inadequate communication or a lack of urgency once your returned item was received. Thank you for your honest feedback—it helps us identify critical areas where our process needs improvement.