ElegattoReviews of elegatto.com

Response from ElegattoFeb 21, 2025

Thank you for your feedback, Paul. After reviewing your case, it looks like there was a misunderstanding. The item you were interested in was not a clearance item but one of our bestsellers, which is why the discount was already reflected in the price. While most items are included in our promotions, clearance items do not apply since they are already discounted, regardless of ongoing promotions. Unfortunately, since no purchase was made, there isn’t anything we can adjust, but we appreciate your perspective and are happy to clarify any questions.

Response from ElegattoFeb 7, 2025

Thank you for your feedback, and we apologize for any confusion, Michael. We are a US-based company, and for orders within the United States, we ship directly from our office in Los Angeles, California. However, to improve international shipping efficiency and cost-effectiveness, we’ve partnered with a specialized fulfillment center for international orders. We understand that tracking updates can sometimes be unclear, and we’re here to assist. Please provide your order details to our customer support and they’ll do their best to get you a clear update. We sincerely apologize for any inconvenience and appreciate your understanding.

Response from ElegattoJan 30, 2025

Thank you for bringing this to our attention, Lian! We’re so sorry for the confusion earlier. Due to the California fires, USPS has been scanning packages late, which is likely why the tracking showed it hadn’t been received yet. We’re happy to know that your order has already been delivered, and we truly appreciate your patience during this time. If there’s anything else we can help with, please don’t hesitate to let us know.

Response from ElegattoJan 30, 2025

Thank you for sharing your experience and feedback, Ash. As a small independent business, we unfortunately are unable to cover the cost of international returns. We completely understand that shipping fees can be high, especially for overseas returns, and we encourage customers to reach out to us before purchasing if they have any questions about policies, sizing, or product details. We truly value our UK customers and are always here to help make the buying process as smooth as possible. Your input is appreciated, and we'll continue working to improve wherever we can!

Response from ElegattoJan 21, 2025

Thank you for sharing your feedback, and I sincerely apologize for the experience you’ve had with your order. We truly understand your frustration, especially with a holiday order, and we're very sorry for the delay and lack of follow-up on our part. This is certainly not the level of service we aim to provide. We’re committed to resolving any issues you’ve experienced. Please reach out to our customer service team directly with your order details so we can look into your specific case and provide a solution as quickly as possible. We would love the chance to make this right for you. We value your business, and we’re sorry for any inconvenience this has caused.

Response from ElegattoJan 21, 2025

Hi Joseph, thank you for sharing your feedback with us. I’m sorry to hear that the bracelet you received as a gift didn’t meet your expectations. You are welcome to return it! You can start the return process using the returns center on our website. If you need any assistance with the return, please don’t hesitate to reach out to us, and we’d be happy to help you through it. Thanks again for your review, and we hope to serve you better next time.

Response from ElegattoJan 21, 2025

Hi Steven, thank you for bringing this to our attention. We truly want to resolve this for you and ensure your concerns are addressed. Please reach out to our customer support team directly with your order details, and we’ll be happy to assist you in finding a solution. We appreciate your patience and look forward to resolving this matter as soon as possible.

Response from ElegattoJan 8, 2025

Hi Clive, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing it must be, and we are actively working to resolve your issue. We’d like to clarify that the responses you’ve received are from our auto-responder system, which is triggered when a new message is sent outside of your current email thread. It’s not an automated bot; it’s simply a way to acknowledge your inquiry quickly. Sending multiple messages can slow down our ability to resolve your issue promptly. As for the last-mile delivery, we want to inform you that once a package reaches the local carrier, we no longer have control over its movement. However, we are in the process of replacing your item, as previously discussed, and we will update you on this as soon as possible. Please note that due to a high volume of inquiries, responses are taking longer than usual. We are doing everything we can to provide timely solutions and appreciate your patience. Thank you for bringing your concerns to our attention, and we will follow up with you soon with an update.