ElegattoReviews of elegatto.com

Response from ElegattoOct 7, 2025

Thank you for bringing this to our attention, David. We understand how frustrating the delay must be. Please note that, unfortunately, we have no control over how USPS handles its deliveries. In the meantime, we’ve gone ahead and sent a replacement for your order to ensure you receive it as soon as possible. Let us know if you need any further assistance.

Response from ElegattoAug 20, 2025

Thanks for reaching out and sharing your experience, Vincent. We're sorry to hear that you're unhappy with your purchase. We want to clarify that our policies are transparent and available on our website. While discounted items are not eligible for a refund, we do accommodate exchanges and store credit to ensure our customers are still happy with their purchase. We do encounter issues regarding sizing, and we always recommend checking your wrist circumference against the size chart on our website before purchasing to get the perfect fit. We understand your frustration and are truly sorry that this was not a positive experience for you. If you would like to discuss your specific order further, please feel free to reach out to our customer support team. We're always here to help find a solution.

Response from ElegattoAug 8, 2025

Thank you for your feedback, Salvador. We have checked our records, and your order was shipped on July 26th. Please refer to the tracking details sent to the email address associated with your order for the latest updates. If you need any further assistance, please don’t hesitate to reach out to our customer support at [email protected]. We truly appreciate your support!

Response from ElegattoAug 5, 2025

Thank you for sharing your feedback, İbrahim. We want to clarify that our bracelets are measured by circumference, not length. Based on your original order of 18cm, we kindly recommended sizing down for a better fit, but you chose to keep the size the same. As a result, we shipped the replacement bracelets in the same size as your initial order, as you requested. We genuinely regret any frustration this has caused, and we appreciate your patience. Please feel free to reach out to our customer support team at [email protected] so we can assist you further and find a solution that works best for you. Thank you for your understanding, and we value your feedback.

Response from ElegattoJul 3, 2025

We’re sorry to hear you haven't received your order yet, Jeremy. Please contact our support team with your order details so they can assist you further and ensure your package is delivered promptly. We appreciate your patience and look forward to resolving this for you.

Response from ElegattoMay 23, 2025

We sincerely apologize for the inconvenience you’ve experienced, Bobby. We understand your frustration. Please note that all international deliveries are handled by your local carrier, and delivery times can sometimes vary due to customs or other factors. If you have encountered any issues with your order or if it has not been received, our customer support team is always here to assist you. Please contact us directly, and we will do our best to help resolve the situation. We appreciate your feedback, and thank you for bringing this to our attention. Your satisfaction is very important to us.

Response from ElegattoMar 13, 2025

We’re sorry to hear you haven’t received your order, Jose! Our customer support team would love to assist you with this. Please reach out to them with your order number, and they’ll be happy to look into it for you. We're looking forward to resolving this for you!

Response from ElegattoMar 7, 2025

We're sorry to hear about your experience, Alejandro. Our returns policy is available on our website to ensure transparency before making a purchase. We understand that international returns can be costly, and we appreciate your feedback. If there's anything we can do to assist you, please reach out to our support team—we're happy to help!