Kelsey A.
I was sent the wrong item and never got…
I was sent the wrong item and never got what I actually ordered. I would never recommend to anyone because I didn’t even get my money back. Paid a company for nothing.
Response from Elegant GiftsNov 25, 2018
Dear Kelsey, You are right. We got your email about the wrong item on Friday at 6:37 pm. You also mentioned that you either want your money back or want a replacement. Your replacement was shipped next day as we mentioned on our email dated Nov 23rd at 6:56pm. We also send you a new email with tracking information for that replacement. According to the USPS record, your replacement will arrive on Nov 27, Tuesday. We are really sorry if you feel like "paid a company for nothing" and let us know how we can change it. Best regards, Elegant Gifts CS Team