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Elegant Gifts (elegant-gifts.co) has 480 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Russell D.
Sirs. I ordered 1 case and was billed accordingly through Amazon. After 1 week I received 1 jar. Where are the other 11 jars?? Russell Darling
Response from Elegant GiftsFeb 6, 2021
Dear Russell, We are sorry for the mixup and we are shipping 11 more on Monday. Your tracking for those 11 jars is 1ZYE80600396437620. Stay safe.
Eric
I'd love to review this product, but since it has apparently been shipped via mule train (shipped 2 weeks ago) I'm still in the dark. 5 stars for sending out multiple requests for reviews though.
Response from Elegant GiftsJan 11, 2021
Hi Eric, We are sorry that you have not received your order yet. After reviewing your order, we see that the order was placed on Saturday, December 26, 2020, and was shipped the next business day, Monday, December 28, 2020, via USPS Priority service, which usually takes 2-3 business days to deliver. However, according to the USPS tracking page, "January 10, 2021 In Transit, Arriving Late. Your package will arrive later than expected but is still on its way. It is currently in transit to the next facility." Once an item is shipped, it is out of our hands. However, if you don't need the products you ordered anymore, please let us know, and we will start the return & refund process. Stay safe! Elegant Gifts CS Team
David L.
Bought two weeks ago and still not delivered!
Response from Elegant GiftsDec 22, 2020
Dear David, we have received your order on Dec 13th, Sunday, and processed it the next day. Your order is coming in 2 packages. According to FedEx tracking, one package is out for delivery. FedEx tracking # is 431921811378774. The second package was also sent on Dec 15th and still in transit according to the USPS tracking page. (9400111202555833668982) We process and ship out all orders within 24 hours (business days). Due to the Holiday season as well as COVID, most of the carriers are overwhelmed and understaffed. Once an item is shipped, it is out of our hands. However, we do our best to make sure our customers get what they order and if not we compensate them with a refund or a replacement. We also suggest our customers send us a message via our website or [email protected] to resolve these issues.
Penny D.
i received the 4 containers of "Hot buttered Rum" and opened 1 of them. The product is crystalized similar to the what happens to old honey. Very disappointing since this is a difficult product to find locally.
Response from Elegant GiftsNov 12, 2020
Dear Penny, That product was shipped directly from the distributor and due to the nature of this product, crystallization/separation is expected as sugar naturally settles to the bottom. Place the jar in hot water and stir to blend. Enjoy!
Shawn P.
Very poor product, disappointing
Response from Elegant GiftsAug 20, 2020
Dear Shawn, We are sorry that you did not like our Short Straws by Collins (100 counts). One of our reps will get in touch with this product issue and will fully refund your purchase. Meantime, this section is for service reviews. We would really appreciate it if you can move this review to product review sections, instead. Stay safe! Elegant Gifts CS Team
Shawn H.
I haven't received my order yet,it's been much to long
Response from Elegant GiftsJul 13, 2020
Dear Shawn, We are sorry that you still have not received the order. According to the UPS tracking, 1ZYE80600393408443, your package will be delivered tomorrow. Our records show the order was shipped within 1 business day and unfortunately carrier delivery times may be longer during these times. Please let us know if you do not receive it by tomorrow. Stay safe and healthy!
rhonda L.
The lid i ordered was for a beer and it does not even fit3 I order from you all the time and never again
Response from Elegant GiftsJun 11, 2020
Dear Rhonda, Thank you for the feedback for the Trinken Lid Stealth Beer Koozie. This product is something we have been selling for over 3 years and never had a complaint with the product. Would you like us to connect you with the brand owner? Maybe he can help you with the instructions. Meantime, if you are not happy with your purchase, you can always return it for a full refund? Please let us know if you want to return it and we will start the return process right away. Stay safe and healthy!
Bonnie F.
Already replied one time. Item was broken upon receipt. Never got to try. Money and shipping spent for a broken bottle. Can send proof. My post office said your company would have to file complaint with company you shipped with.
Response from Elegant GiftsJan 15, 2020
Dear Bonnie, We are sorry that your order was damaged during transit. Please send us a message at [email protected] with your order ID as well as a brief description of the issue and we will either send you a replacement or refund based on your choice. Kind regards, Elegant Gifts
