I Paid For 3 Days Shipping But It's Been Almost 2 Weeks I Finally Got My Cellphone Today In The Mail.
Response from ElectronicsforceMar 24, 2025
We're truly sorry to hear about your recent experience, and we completely understand your frustration. We strive to provide fast and reliable service, and it's disappointing to hear that we didn’t meet your expectations this time.
Please know that we never intend for our customers to feel ignored or misled. There may have been an unexpected delay with the carrier, and we'd be happy to investigate this further for you. Kindly reach out to our customer support team at 305-600-3367 with your order details, and we'll do everything we can to resolve this matter promptly.
We value your business and hope we can make this right.
DM
dave M.
Electronicsforce has been a stellar…
Electronicsforce has been a stellar source for cellphones for many many years now. I don't know why I've waiting this many years to provide them with a review after my recent purchase. I have placed a order for a MOTO edge 30 neo from them and paid extra 19$ for 3 business days shipping. The phone arrived a day earlier and it came in the box as expected. Every time I placed my order the communication with them has been spot on and now it's even better, you can definitely tell they have improved over the years.
JW
Jackie W.
If I could give them zero stars
If I could give them zero stars, I would. I ordered a phone in January, and they messed up this simple order. They sent the wrong model, which was a huge inconvenience. I had to waste my time shipping it back at my own expense. They claim they reimburse you, but it's just a lie.
They initially charged me $50 for express delivery but sent the correct phone via regular mai. When I tried to call them out on it, the so-called customer service rep got defensive and hung up on me. I called back, hoping to speak to a professional, but the so-called grown-up who hung up on me put me on hold instead. The lack of respect and professionalism is staggering. They don't care about their customers or provide decent service. Avoid ElectronicsForce at all costs.
Response from ElectronicsforceMar 4, 2025
We sincerely apologize for the inconvenience you experienced with your order. At ElectronicsForce.com, we are committed to providing a smooth shopping experience, and we regret that we did not meet your expectations in this instance.
We understand how frustrating it can be to receive the wrong model, and we appreciate you bringing this to our attention. Our return policy does include reimbursement for return shipping in applicable cases, and we would be happy to review your specific situation to ensure a fair resolution.
Regarding your concern about shipping charges, we want to clarify that the amount paid for shipping was $19, not $50 as mentioned in your review. We strive to be transparent with our pricing and shipping methods, and we regret any confusion in this regard.
We also take customer service very seriously, and we apologize if your interaction with our team did not meet your expectations. We are continuously working on improving our communication and service to better assist our valued customers.
Please reach out to us at 305-600-3367 ask to speak with George with your order details so we can work toward a resolution. Your satisfaction is important to us, and we appreciate your feedback as we strive to improve our services.
YB
Yisroel B.
great product / great service
Product arrived much faster than expected in the mail, in excellent condition.
Customer service is excellent - prompt and professional.
I had a question about a product - it was immediately explained to me by the customer service team.
NC
natosha C.
Very satisfied
Ordered LG g8x thinq unlocked but they sent me the wrong phone. Went online went through the return process was supposed to get a email within 24 hours with the instructions. Someone responded quickly emailed me shipping labels and I was able to ship it out the next day. After a long mailing process it finally reached this destination and the return was immediate. Excellent customer service and I love it when real people can call you and you can have a conversation with a real person about your issues and you're able to get it resolved. I'm all for AI but there's nothing like a human being that can truly understand the depths of what you're going through.
LO
LYNETTE O.
Phone arrived earlier than expected and…
Phone arrived earlier than expected and was great, only problem phone was not unlocked. Called shop and they had timely response, offered options. Returned it..... will update when the replacement returns back
RL
Rob L.
Multiple good experiences
I have ordered phones from Electronicsforce before and had a good experience. This time required a return and replacment due to IEMI issues, but the crew sorted it out for me and facilitated a quick turnaround on the replacement phone. I will keep coming back to this business because I get good deals on phones and I trust them.
