Tony G.
Got a quick response
Got a quick response, and was a great help.

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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332 approved reviews, newest moderated first
Tony G.
Got a quick response, and was a great help.
Kiriana H.
so far ive seen great reviews but do you ship to new zealand.
Crystal H.
I was shocked on how fast the shipping was! Great customer service. Will be ordering again!
Teresa
I ordered 11 disposables. All 11 worked as they should. The shipping was very fast. Satisfied customer!
tina T.
I have gotten bad pods in the past and they used to be wonderful at replacing them I know have 8 full non working pods that weren’t cheap and they never sent me the label to send back to test them and send me replacements I am deeply dissatisfied and out money since I paid for the bad product I get it happens so I was willing to send them back like I would lie about bad pods and be left with none and I have been a good customer for a long time this is bad business be careful I have waited over a month for the return label they said they were sending me it has never arrived it’s always the same mailing address I have a hard time believing multiple labels have been sent when none have come
Response from Electric Tobacconist® USASep 18, 2020
Thank you for contacting the Electric Tobacconist. As a courtesy, we do preemptively credit our customers for faulty products on the first occasion. However, it is our company policy to get the malfunctioning material back at our facility for any instances thereafter. We have sent you a return label on multiple occasions. We are very sorry for any inconvenience caused - we can confirm that you will be credited in full/sent replacements for any defective item returned.
VD
Excellent service! Fast delivery. 🤩
Nash A.
I enjoy JUUL products. Service is fast & reliable.
John W.
Nothing but great service every time