David E.
Their customer service is by far the…
Their customer service is by far the best! I never give reviews but they well deserve one!

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Smoking & Tobacco · Commerce City, Colorado
Excellent

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Great

Smoking & Tobacco · Boulder, Colorado
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Smoking & Tobacco · Colorado Springs, Colorado
New
332 approved reviews, newest moderated first
David E.
Their customer service is by far the best! I never give reviews but they well deserve one!
Lgiggles
Customer service has always been fantastic. Orders ship quickly and always accurate. Only reason I didn't give 5 stars is my last order I got 10 of the Pop brand disposables and 2 of them (so far) stopped working long before they should have. Not sure if defective batteries or not filled all the way but disappointed nonetheless.
Dwight S.
Fast shipping, affordable products, excellent customer service, juice is high quality. Won't be purchasing e-liquid anywhere else!
Roxie
We usually order vape juice in bulk. At first, month’s ago, the product was out of stock or back ordered. So, shipping was slow or has to go to local vape shop to get our supplies. However, this was probably function of brands failing due to regulations. We changed our juice and mods for that reason. Our last 2 orders were available and were received in 1-2 days. Did I mention that the prices were less expensive than brick and mortar shops for obvious reasons. I prefer shopping by mail order than in-store. For this treason, I always go to ET first when I need supplies. Lately the items were in stock and received quickly.
Gail G.
Excellent service and very fast mailing. This is the vape site for me from now on. thanks
Lea P.
I have ordered several times and I am very happy ,Very good prices fast delivery and I have had nothing but good experiences ...taxes are a little high but worth ordering through them
Juelda H.
I ordered a Boulder Rock as an extra for a gift. Was delighted at the quick and secure delivery, I am less than delighted when trying to submit a ticket about the product not properly charging. Feeling a bit frustrated with Customer service.
Response from Electric Tobacconist® USASep 17, 2020
Hi Juelda, We are very sorry to hear you are having issues submitting a ticket. You may send us an email at [email protected]. We look forward to hearing from you and rectifying any product issues you are experiencing. Best regards, Electric Tobacconist Customer Care
Michelle K.
Great service! Great variety!