Leona H.
Never got my order and they won't give my money back
I made a first time order almost a month ago and never received it. This company has no phone number. They ask you to submit a ticket through their website. Half the time I wrote out a ticket and was unable to submit it. When they did reply it was automated response. I have emailed them multiple times. They won't give my money back even though their shipping company shows the order was never received.
Response from Electric Tobacconist® USAOct 20, 2021
Hi Leona, We want to extend our sincerest apologies for the circumstances that have presented themselves in regards to your purchase. We understand the inconvenience of not having a phone number, however, we do need to have complete records of all issues. This ties in with our compliance and insurance standards. Regarding your order, we are very sorry that it never made it to you. Since the package was returned to us, we have refunded your order in full. We see that you are a new customer with us; please know that our shipping standards prior to the PACT Act were exemplary and we are striving to return to these delivery times and tracking capabilities. With the new regulations in place, our industry is facing hardship, but we are committed to serving our clientele to the best of our ability for the foreseeable future which is why we are in constant communication with our new shipping partner and in absolute compliance with all state and federal mandates. If you'd like more information regarding the PACT Act and our shipping policies, please visit the links below: https://www.electrictobacconist.com/shipping-i167 https://www.electrictobacconist.com/usps-vape-mail-ban-i285 https://www.electrictobacconist.com/terms-conditions-i7