Electric Tobacconist® USAReviews of electrictobacconist.com

Response from Electric Tobacconist® USAAug 5, 2022

Hi Jan, we want to apologize for any confusion our coverage has caused you. With USPS has banning the shipment of nicotine products due to the PACT Act, we are now reliant on private carriers that make compliant deliveries (including obtaining a signature upon delivery). Additionally, under this legislation, we are no longer able to ship to PO Boxes. This does make our reach a bit unstable at times. Regrettably, your area is currently out of the operational area of our carriers. We are very sorry for the inconvenience this causes. We are working with them to expand their bandwidth so as to service as many of our customers as possible. You can visit our ZIP Code Checker to sign up to receive an email notification once your area has been added to the service area of our carriers: https://www.electrictobacconist.com/front_restrictions/check_delivery We greatly appreciate your patience and understanding during this uncertain time for our industry. We hope this information helps and please feel free to let us know if you have any questions or concerns.

Response from Electric Tobacconist® USAAug 5, 2022

Hi Linda, I can confirm that both of the orders that did not reach you have been already been refunded. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible.

Response from Electric Tobacconist® USAJul 22, 2022

Hi Karen, it looks as though your purchase was marked as delivered on the 20th. We are accepting all inquiries via email or via the HelpDesk on the website. We have transitioned to having all of our packages delivered via one carrier our previous one is no longer operable. It is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays.