Electric Tobacconist® USA Reviews | Read Customer Reviews of electrictobacconist.com

Electric Tobacconist® USAReviews of electrictobacconist.com

3.9332 reviews
Smoking & Tobacco
Boulder, Colorado

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Electric Tobacconist® USA

About Electric Tobacconist® USA

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.

Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: electrictobacconist.com
Website: electrictobacconist.com
Category: Smoking & Tobacco
Location: Boulder, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Electric Tobacconist® USA reviews

332 approved reviews, newest moderated first

Michael F.
Nov 7, 2022
Electric Tobacconist is the BEST !!!!!
Electric Tobacconist is a undependable, irresponsible blight on the consumer. Every concern is met with lies or a "pass the buck" response. I purchased 2 Blu vape devices and neither of them functioned. When I brought this to their attention, the response was: "Thank you for contacting the Electric Tobacconist. We recommend you reach out to BLU direct to give you some help over the phone on this matter: Number is: 888-207-4588 Best regards, Louis Customer Care The Electric Tobacconist USA " The reason I started purchasing from these crooks is because of a bad experience with Blu. I do not recommend anyone purchase from those crooks.
Response from Electric Tobacconist® USANov 10, 2022
Hi Michael, we appreciate your feedback in this situation; we have taken your case and learned from it to improve our support abilities. We referred you to BLU support as your initial inquiry seemed a bit more intricate than what our staff is typically equipped to deal with; however, with some research done by our team, it looks as though we were able to reach a resolution for your concern, which we are very happy to hear. This has allowed us to grow as a support line and we appreciate your continued patience and understanding throughout this process. Please always feel free to reach out to us with any additional questions or concerns that may arise with future purchases. -Britt, Customer Care
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Rafael Z.
Oct 29, 2022
Not able to order Phix original tobacco…
Not able to order Phix original tobacco pods. Tried many times and kept getting messages saying it was fixed and to try again. Still not successful. I think they owe me free pods for all my troubles!
Response from Electric Tobacconist® USANov 4, 2022
Hi Rafael, we are very sorry for the inconvenience this situation has caused you. I have looked at the interaction you have had with our team and we are very happy to hear that you were able to successfully place your order. We have also given you a discount code for your troubles. Thank you for your business and for your patience in this situation. Please let us know if we are able to answer any future inquiries. -Britt, Customer Care
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Lois D.
Oct 27, 2022
My name is Lois Dunfee please explain why three 3 pack of pods cost so much.
My name is Lois Dunfee I ordered 6 Georgia tobacco leap pods. I only received 3 packs. Total amount for 3 was 23.97. and shipping cost18.18. and was charged in total 66.12. something is very wrong. I thought that ea h pack was 6.99 each. I would like an explanation. It makes absolutely no sense if I would of know it was going to cost so much I would of never of ordered on line.
Response from Electric Tobacconist® USAOct 28, 2022
Hi Lois, we would be more than happy to provide clarity in this situation. It looks as though we emailed you on the 10th regarding our stock error - we inquired if you wanted the order canceled or if you wanted the remainder shipped out while getting a refund for the out of stock items. Since we did not hear back from you within 5 business days, we refunded you for the out of stock items and shipped the remainder of your purchase. You were sent an email describing this action moments after it was completed. Please let us know if we are able to answer any additional questions or concerns. -Britt, Customer Care
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Kathryn B.
Oct 24, 2022
Customer Service
I reported leaking tanks and received a message that I would receive a credit and asked to check the balance of my 10/3/22 order for any additional leaks. I did and was given a credit on my next order. I am satisfied with the resolution of this matter. Thank you 😊
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alma M.
Oct 24, 2022
Despite delivery challenges
Despite delivery challenges, my order was only 1 day later than promised.
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Bill
Oct 5, 2022
Thank you for the help!
Thank you for the help!
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Suzanne M.
Sep 25, 2022
Done with this company
I’ve been a great customer for over 2 years. Sadly I’m letting this company go. Orderd 2 juice bottles were defective when I started to fill up tank the entire top came off Juice spilled all over my rug that was a loss. I told them about it there response was “I’m sorry” ok so I figured things happen so I ordered 2 bottles again guess what the bottle was defective again and yep juice spilled all over my carpet another complete loss. Look ordering online is not cheap with taxes and shipping it adds up. Not going to bother letting them know because I’m sorry does not clean the carpet or replace a 120 ml. Check your products sadly if they are defective there will be no compensation. Many other companies out there that have integrity. I gave 2 stars for the few years that things went well
Response from Electric Tobacconist® USASep 30, 2022
Hi Suzanne, we are very sorry to hear about this interaction that you have had with our team. Regretfully, I am unable to find your contact information readily available to rectify this situation for you. Please reach out to our HelpDesk on the website or directly at [email protected] via email and I would be more than happy to personally handle this matter and get your funds returned accordingly. -Britt, Customer Care
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Michele
Aug 6, 2022
Wow, just wow
Wow, such fast customer service!! I e-mailed about canceling or editing my order to add products to it so I could get free s&h and within 8 hours I received a reply. They had canceled my order and gave me a credit. Awesome customer service!!
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