Erik
I cannot be more pleased and totally…
I cannot be more pleased and totally thankful for y’all and the long road of help and commitment. I haven’t recognize 2 specific employees that seemed like family. Those 2 are Jessica Munoz who was so informative and gave me so much guidance from the first day of opening this assistance from y’all bees so incredible and kind in the phone. She gave me confidence and we got to be close in the phone and laughed about some of my confusions and I felt like such an idiot she assured me she was taking care of my and my 95 year old father. So please give her a high five and a thank you hug from me. She is a tremors asset to your company. Could you please copy Jessica & Christine Chisholm on this letter. Now onto a superstar and incredibly knowledgeable and helpful employee. When she took over the files things finally got organized, understandable and got things going in the right direction. He understanding, commitment, kindness and informative execution of this process and I cannot tell you how thankful I am for her impeccable handling of my dad’s Medicaid process. We were on a conference call and she was so patient talking to my dad who is half deaf and hard to understand sometime but she was so kind and my dad truly adores her. Complete also give her a huge thank you and a huge hug from my dad. He’s so thankful and so blessed to have had a true asset to your company in Christina. Thanks again and if you need any further updates or have any questions please contact me. I would love to share more love with Christina’s supervisor. This note does not do justice for Jessica and Christina’s hard work. Erik Balodis 469-247-4230.
Response from Eldercare Resource PlanningFeb 19, 2026
Thank you so much for your incredibly kind and heartfelt review. Your words truly mean the world to us. We are deeply grateful that you took the time to share your experience and to recognize Jessica and Christina. It is wonderful to hear how supported, informed, and cared for you and your father felt throughout the process. Providing guidance with compassion, patience, and clarity is exactly what we strive for, and we are so happy to know that Jessica’s warmth and reassurance and Christina’s organization, knowledge, and dedication made such a meaningful difference for your family. Helping families navigate the Medicaid process can be a long and emotional journey, and it means so much to know that our team was able to bring you confidence, peace of mind, and even a few laughs along the way. Your kind words about their kindness, patience with your father, and commitment to getting everything on the right track will absolutely be shared with both Jessica and Christina, as well as their supervisor. It has been an honor to support your family, and we are truly thankful for the trust you placed in us.



