ElanfinancialservicesReviews of elanfinancialservices.com

I wish i could upload a screen shot of how long I was on hold for someone from the fraud department to pickup the phone! I was on hold for a bit over 1.5 hrs wanting to report a fraud application under my name and no luck!! Thats ABSURD!!!

My husband disputed a scam charge on his card. He called three times and every time was promised a credit on the transaction. The credit never occurred. The agents kept lying to him and the last one offered him an additional credit for his issues. Another lie. This is criminal.

Elan Financial Services is Fidelity's Credit Card support. Elan is just a horrible company when it comes to customer service and telephone support. NEVER USE A FIDELITY CREDIT CARD! They pass you around endlessly to somebody new, and no one can help you, and they lie and hang up on you! I wish I could give them a rating OF ZERO.

Opened a balance transfer credit card and transferred my cc debt thinking it's fidelity but it's not, they immediately dropped my available credit by 30%, from what I see and read shady business is all they do, it's a shame fidelity associate themselves with this company

Had an issue with a purchase made at Home Depot. Bought top-of-the-line replacement closet doors which were delivered with a cheap, mismatched track and channel instead of the ones that were supposed to come with it. The channel was so cheap it warped during installation. The installer said to call Home Depot and they would make it right. They attempted to charge me $260 extra for the correct materials and a fee to reinstall them. They finally walked back that outrageous stance but proceeded to ghost me after admitting their mistake. Tried to get the $260 value of the materials back (doors were about $900, original install $300) from Fidelity Visa backed by Elan. Filed an online claim under the customary 90-day window with detailed documentation, then talked to two excellent Elan representatives to validate and provide additional details and then mailed in a hard copy again explaining the situation, again with details of the purchase. Elan denied the claim soon after that, stating I would need to return the doors to the point of purchase. Now it's after the return window at Home Depot and it would be extremely impractical to remove and return these in person even if it weren't. Obviously, the evaluator assigned to this case failed to understand this and why I was relying on Elan to go after a huge company that doesn't seem to care about their customers. The person I talked to for an explanation of the decision was curt and not very courteous. Cancelled the card after many years of great service. Will get a new card elsewhere and transfer a substantial investment account from Fidelity to someone else.

This is the worst credit card company I have ever dealt with or even heard of. I paid my card bill on time but for two months I only paid 50% of the total amount each time. Twice my employee went to refuel the car, and the card was declined. I called them, and they told me they had canceled my card without any prior notice—because, according to them, I hadn't paid the full balance. Can you believe it? This caused me a massive headache. I do not recommend them to anyone.

Asked if they could change my name presentation on my card (not a legal name change, just initialing my first name). A rep said ok, and submitted a request on my behalf. Received call asking me to call back because "more information needed". I called. They wanted paperwork proving the name change. No other credit card company required that from me, and no bills other than credit card bills would suffice. I asked them to cancel the request. They said ok. Next thing I know I can't log in. Cust Serv said my card was in "closure status" with a "restriction" and to call "Authentication Dept". On hold twice for more than 1/2 hr each time. Finally got someone who said my acct was "under review" and I'd receive a call in 48 hours. Huh? I asked for a supervisor. The supervisor said my card was closed because I didn't respond with "documents". That they sent a letter, but the letter wasn't accessible since I was out of town extensively due to a family member death. Why didn't they just keep everything the same, and if no documents received after 30 or 60 or 90 days, just cancel the name change request and send a letter accordingly, without closing my card for no reason and messing with my life due to failed card transactions causing penalties, late fees, interest charges, and more damage?!? I would never touch this company again for any reason with a 1,000 foot pole!

I’ve only had the card for 3 days. My card has been put up for fraud so many times they can’t even verify me. I have yet to leave a single store with anything. The fraud department quite literally doesn’t believe it’s me. Mind you… they have all of my information!