ElanfinancialservicesReviews of elanfinancialservices.com

Truly the worst company to deal with regarding credit cards. Deceptive business practices and very defensive when you point out their borderline illegal practices. I would recommend using a credit card that isn't serviced through Elan.

Negative stars! We had airline tickets purchase declined multiple times even with agent supposedly working it on her end. Nowhere near the card's limit, card paid in full every month, nothing unusual about the purchase (American Airlines), not a large purchase (<$400). Agent couldn't say WHY card stopped working and I really needed it just then. They absolutely suck.

Elan Financial Services has a horrible 866 specialist phone number. I tried contacting them 8 times, and each time there was no response. Why give out a toll-free number to customers and never pick up the calls? Yes, I did call between 7 am and 9 pm CT.

I was looking at my statement and notice that they are charging two different interest rates on my purchases and need to know if that’s lethal because I have other credit cards and I have never seen this before. If it’s not legal I need to know who I can contact because they’re getting double interest. This really got me

Charges blocked. Pathetic system, useless customer service. Seems elan works hard to maintain the bottom feeder rating. First charge approved, second denied. The fraud dept is abysmal and cant handle providing clarifying responses to their actions. Having to admit their system is bad and may take over 2 weeks to update anything and then that can trigger fraud block. They dont tell you either, they force you to go through a gauntlet of people who are not good at their job. When you read them the reviews of elan and how terrible they are they become very brittle. They acknowledge the aggravation they inflicted but dont like being reminded of it. Was trying to consolidate all banking at Fidelity, wont be doing that. Will be explaining why to my Fidelity wealth mgmt gang on Monday. Card service that is unreliable, knows about it, could not care less sums them up. You would think they would be taking measures to improve things given the open litigation against them. One is specific to their poor handling and treatment of customers regarding fraud.

Don’t send emails out saying your payment has posted to your account that doesn’t reflect in available credit. I got a email saying my payment has been posted. I logged into my account and didn’t reflect on my available credit. I called only to be told its on hold for 7 days. I was taken out of my bank account fast i expect it to show on my available credit as well. I saved the email saying it posted for evidence of false advertisement.

There service is so bad, I decided to take my business elsewhere.

I have a couple of credit cards through Elon financial because I have some investments in Fidelity. Recently, I’ve been quite frustrated with them as I called because my credit card had been compromised, and it was also about to expire so when I spoke to the representative about issuing me a new card because they canceled the existing one. I asked that it not be issued with only 40 days left before it expires again. I was assured that they would not send a card that only had 40 days left on it. After a couple of days of waiting, I received the card which only had 40 days left on it. I called to request another card with a longer period before it expired and was speaking to a supervisor there. I asked the supervisor how I could apply for one more card so that I would have a back up if my card was compromised. The supervisor said I had to reach out to my financial advisor at Fidelity to facility that. I went ahead and reached out and my advisor called me and then called Elon financial so the three of us were on the phone. Eli financial then said that they cannot issue more than two cards per client. What a ridiculous waste of time for everyone when the supervisor could’ve told me that when I asked her the night before.