ELAGIAELAGIA is an online fashion destination that specializing in original collections of women's clothing with a trendy twist. Our mission is to empower women to build a versatile wardrobe with pieces that can be mixed and matched to create a unique and stylish look every time.
ELAGIA (elagia.com) has 168 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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C O.
Trash customer service. Can’t reach anyone by phone or email. Left voicemails and sent emails. I had to use Instagram direct message as a last resort and finally got a response. My order hadn’t shipped after being in fulfilled status for 8 days. I cancelled after that time period. Stuck in “Label created” status with UPS. Had to cancel order.
Alev A.
Terrible costumer service .
Marie F R.
Man, I wished I checked the reviews before I bought from these people. I ordered two dresses two weeks ago. I’ve yet to received any shipping confirmation. I sent 4 different emails asking about shipping status and I haven’t heard back from them. Had I checked the reviews I would I’ve seen the red flags. What kind of company only responded to only the good reviews and not the bad ones? That only means that you know you messed up and don’t care about how your customers feel. That’s bad business. I hope I receive the dresses and in good condition. If I don’t, I will dispute the charges with my bank and get my money back. Ugh!
Ann H.
Terrible products. Cheap material, very poor workmanship. You also cannot receive a refund and must receive a store credit. Ordered again using the credit and received another bad product now I have to return it again because it wasn’t as pictured.
Erilynn D.
I sent my item in for a return and they never refunded me or gave me extra credit. The item was delivered to me with the tags off so when I sent it in, they said it was unavailable for return because the tags were off. Such a scam
Kate
My item came in damaged and they refused to refund or exchange. Material is definitely not worth the money, worse than shein.
Yadelmis
I never ended up receiving the dress I ordered or even the credit back for the return. They practically stole my money :/
Aiza R.
PLEASE DONT ORDER IN THIS COMPANY, ITS A SCAM! SAVE YOUR MONEY, MATERIAL IS REALLY BAD!
