ELAGIAReviews of elagia.com

My wife ordered from them and they sent her double the order, the dress didn’t fit and she returned both of them. They kept charging her for it totaling hundreds of dollars and it’s been a nightmare. Do not order from them. They are absolutely terrible, one of the worse online shopping experiences we’ve had. Their customer service has done nothing to help us.

I do not recommend this brand. In my experience, the photos on the website do not match the actual products. It gave me the impression that the brand uses images from another well-known brand, while the items themselves appear to be remade based on those designs. I ordered a dress and a suit, and what I received looked completely different from the photos. The quality of the items was very poor — the materials and stitching were far below what was shown in the pictures. After receiving my order, I searched for similar designs and found that the same photos were used by another brand, which appears to be the original source. My advice is not to rely on the beautiful photos alone, as the reality may be very different. Unfortunately, my experience was very disappointing.

I had a very disappointing experience with this online store. The item arrived damaged and the quality was far below what was shown in the pictures. When I tried to use it, it broke immediately I had a very disappointing experience with this company’s customer service. They were unresponsive, unhelpful, and did not seem to care about resolving my issue. It took a long time to get a reply, and when I finally did, they did not offer any real solution.

Unfortunately, my experience was very disappointing. I returned a dress in accordance with the company’s return process, only to be informed afterward that the item was non-refundable. Customers deserve clear policies before making a purchase. I am currently without the product and without a refund, and I hope this issue is resolved promptly.

Do not shop at Elagia. I received a dress that arrived with a large stain on the back and the hem completely unraveling (I have photos of the damage). I contacted their support (Angelica) within 3 hours of delivery. Despite their official website policy stating that "defective products or items damaged in transit" are entitled to a FULL REFUND to the original payment method, they are refusing to honor it. They are trying to force an "unboxing video" requirement that their own policy states is optional. They are now offering only a "partial refund" or replacement for an item they clearly failed to quality-control. This is a deceptive business practice. I have filed a dispute with my bank, a report with the FTC, and a complaint with the Colorado Attorney General. Avoid this company at all costs—the quality is poor and the customer service is dishonest.

That is horrible! I never had such a horrible experience! The quality is so cheap! The material is so thin and hard. The zipper was broken for the very first time I opened it for both dresses I have ordered! The pictures are so good but in reality, when you get it you understand that the dress price is no more than $20! And there are no returns! Because everybody would return it as soon as they get it! Be careful! Do not purchase if you are not ready to lose your money for nothing.

One of the worst online shopping experiences I’ve ever had. The clothes I received were shockingly cheap quality — thin, see-through, and nowhere near what the photos suggested. For the amount of money they charge, the quality is absolutely unacceptable. Customer service was dismissive and unhelpful, refusing to take responsibility even though the items clearly didn’t match the description. It honestly feels like they care more about taking your money than providing decent products. I strongly regret ordering from here and would warn others to think twice before wasting their money. There are plenty of stores that offer far better quality and actually stand behind what they sell.

I recommend steering clear of this clothing store. The three-star rating seems questionable, as many reviews appear to be from insiders, boosters, or family. Despite relatively high prices, the materials and construction feel plainly substandard. Pay close attention to the return policy: refunds are not offered, and you’ll be limited to store credit, effectively pushing you to exchange for items of comparable, disappointing quality.