EKONReviews of ekontravel.com

First of all, the return policy is very misleading, even when they send you defective clothing, they want you to pay the shipping back to China. The pants they sent me are about 3 inches wider in the waist than what their ad specifies. Regardless of what you say to them they want you to eat the cost of shipping and I'm sure any complaints go to some AI Bot so there is no possible resolution

Ordered 2 pair in June 5 black and camo. Ordered by their sizing chart.their chart for my height and weight said 38” waist. I have been in 36” sizes the last 5 years. A month later the order shows up and they are waaayyy too big. So I search out returning them only to find out it’s $175 to ship them back! To China! I start raising a stink on social media and they offer me a $80 coupon.😡 I keep raising a stink on social media and they say they can exchange them now by sending them to the east coast. I send them out they receive them.THEN THEY TELL ME CAMO IS NO LONGER AVAILIBLE! Ok send me tan or green and my black. Now I have waited ANOTHER MONTH…… and they say I understand your frustration and we are working to get me my replacements. Now I’m out $260 and have NOTHING! THERE SHOULD BE A SPOT FOR 0 STARS. THESE PEOPLE SUCK IN THE CUSTOMER SERVICE DEPARTMENT!🤬🤬🤬🤬 !!!!!BE FOREWARNED!!!!!

It should state clearly if the product needs to be returned that you would need to pay for it to be returned back to China. The cost of the item I purchased would have cost me $331.00 to ship it back. The item cost was $134.00. No response from the company on the shipping cost. I will never, ever, purchase from them again. Be warned, you need to order 2 sizes up, not just one size up.

9.3.26 This is my 2nd review of Ekon. After my last negative review, some “Olivia” said “all the back & forth on returns” should not have happened.” That she would personally follow through to make this right. Well guess what? The original snooty Ashley gets back to me. Not Olivia. Ashley who has been snooty all along. Again she mentions it should have been shipped back to China, blah blah, right back with same crud she was saying the whole time. Not acknowledging in fact I returned it to one of their locations. Now, she asks me to withdraw the dispute with my credit card and they would immediately process a refund. So they say…..Of course I said no way. The bank had already given me provisional credit. For me to withdraw that would put me past the dispute period if I needed to file that again if they failed to process the refund. And also I can’t do that, there is no trust factor associated with these flakes. My bank did make the provisional credit permanent. So the reason I’m posting this the second time is because they lied and failed to do what they said they would do in their response to my first review. Again, you’ve been warned……. Take heed. 10.16.26 and oh your reply to the above says "Our team has made efforts to find a solution to your situation, including following up on your return and offering to process your refund once the dispute was withdrawn". They wanted me to withdraw the dispute with the credit card carrier. So they could give me a refund. Finally. Yeah right, like I would trust them to do that after all the hassle they put me through. And if they did not give me a credit, then I could not refile another dispute with the credit card because of time limits. Sorry Ekon, your trust factor was zero, zilch. and your response was just to make it appear like you all did everything you could and this was on me. Nothing could be further from the truth. Again folks, you've been warned about doing business with Ekon.

Their Return policy requires you to ship items back to China at your expense. Sizes are WAY off. Materials are not as claimed. Going to have to eat this one.

If I could give them zero stars, I would. I'll try to be concise here: 1. Sizing was 2 sizes off. 2. They do not offer exchanges only returns to a china address. See bullet point number three. 3. If you're going to return, don't bother. Buyer pays shipping costs on returns. You'll spend more on shipping than on the pants. 4. When I complained abkut the size, they offered me a gift card for my trouble. When the gift card never arrived, I asked why and they said that promotion had expired and I was up the creek without a paddle. 5. Long shipping time, china to US 6. No tele support, email only 7. Non US made I could go on, but I don't think I need to.

I ordered EKON Touring Protective Riding Boots for $100. Basically a $20 pair of ugly sneakers with NO PROTECTION. It's is entirely soft synthetic material with not toe, foot, or ankle protection whatsoever. It also took almost 2 months to arrive from the sweatshop in China. Junk. Do not buy

The advertisement said the pants were waterproof they are not the Vedic shoes pouring water from a water hose they do not shed water. Company support is terribly. It takes to long to receive your order and costs way to much to return them. I bought a jacket from EKON and went by the sizing guide and the jacket was 2 sizes too small. The cost to return the jacket was almost 70 dollars. I would not recommend this product to anyone.