EKON is a motorcycle riding gear company built around one belief: real crash protection should look and feel like the clothes you already wear. We design gear for riders who refuse to choose between staying safe and looking like themselves.
EKON (ekontravel.com) has 172 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
ekontravel.com
Website
ekontravel.com
Category
Clothing & Underwear
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 69% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Do not buy these pants they are not a reputable company!!! Understand my frustration they say, we received your products back, they say and yet no refund
Response from EKONOct 13, 2026
Hello,
We’re truly sorry for the delay in processing your refund and understand your frustration. This was an exceptional delay, and we sincerely apologize for the inconvenience it caused.
We’ve now processed the refund for your order as requested. Your satisfaction matters to us, and we take every customer concern seriously. We’re glad we could resolve this for you and appreciate your patience throughout the process.
Best regards,
The EKON Customer Service Team
WS
Will S.
Ekon is a Chinese dropship company all…
Ekon is a Chinese dropship company all dropshipped from China they're sizing chart is nowhere relative to us sizes you will pay to exchange item at your cost , or pay a restock fee and still have to ship product at your cost back to them for a refund BUYER BEWARE !
Response from EKONOct 9, 2026
Hello,
We’re truly sorry that your experience with EKON has been disappointing. We understand your frustration, and we want you to know that we take your concerns seriously.
Your satisfaction matters to us, and we’re committed to working with you to find a fair and satisfactory solution. We’ve just sent you an email so we can discuss your concerns directly and see how best we can help.
We hope to have the opportunity to make things right and leave you with a better impression of EKON.
Best regards,
EKON Customer Service Team
CB
Christopher Bard M.
It’s been two months and I haven’t…
It’s been two months and I haven’t gotten the pants I ordered. I’ve been arguing with an AI email to get a refund and cancel the replacement pair they’re sending because apparently the first pair was lost in the mail, and I keep getting told I have to wait for the pants to show up before I cancel, even though I’ve been told that they’re processing a replacement pair, and the websites cancellation policy is that you have to cancel the order before it ships.
This is without a doubt a scam company, and it has been a horrible experience. Don’t waste your money, they’re awful, clearly predatory, and have no intent to give you what you asked for.
Response from EKONOct 3, 2026
We’re really sorry to read this and to see how frustrating this situation has been for you.
We’ve just checked our records using the name shown with your review, but we couldn’t find any order or previous email exchange that we can connect to your case.
We’d really like to understand what happened and help you get this sorted out. If you’ve been in contact with us, we don’t want your situation to remain unresolved simply because we’re unable to locate your order from the information available here.
Please send us an email with your order number so we can find your case and personally look into what happened with the original and replacement orders.
We’re here to help and will be happy to review everything with you.
Best regards,
The EKON Team
MD
Michel D.
Do not buy anyting on that site
Do not buy anyting on that site. Never received my replacement and lost $200. Ordered pants 30 inch man, size was more 32-33. Sent them back, they are giving me the runaround with their generic Chinese robot answers. China made with Chinese shipment and no possibility to speak to any one. Go encourage your local shops instead.
Response from EKONOct 2, 2026
Hello,
We completely understand your disappointment, but we would like to put the situation into context.
Since the beginning, we have personally responded to your messages and addressed the specific points you raised. In fact, you did receive and respond to our replies appropriately, so we are unsure how these exchanges can be described as “generic Chinese robot answers.” We believe it is therefore a little unfair to state that you were not given proper responses or assistance.
Regarding your return, we also checked the tracking information, and according to the carrier, the parcel you sent back has not even reached our warehouse yet.
Despite this, following our exchange yesterday, we decided to issue a full refund for your order.
For this reason, we are genuinely disappointed that your review does not reflect the reality of what happened or the steps we took to assist you. We understand that you may have been frustrated with the situation, but we did respond to you throughout the process and ultimately refunded your order even before the returned parcel had reached our warehouse.
We always aim to handle customer concerns fairly and individually,
Kind regards,
EKON Travel Support
AA
Alec and Jen R.
Complicated returns and defensive support
Complicated returns and defensive support.
My refund was processed only after disputing the charge with my cc company and leaving public feedback. EKON's return process requires a mandatory photo of the box before shipping. When I missed this unusual requirement, support refused to work with me in good faith, repeatedly asking for UPS tracking and delivery data that had already been provided multiple times, and not offering any other solution despite being in possession of my return. Following my public review, management sent what felt to me like a defensive email claiming they suffered a "financial loss" by processing my return. I'm confused what their loss was as they received a successfully returned item. While I have now have my refund credited, the process was incredibly time-consuming, and the team was unwilling to find a solution until forced by a public review.
Response from EKONOct 1, 2026
Hello,
We understand your dissatisfaction and regret that you had this impression regarding the handling of your return. However, we would like to provide some context in order to clarify what actually happened.
On Saturday, September 26, we provided you with clear return instructions, including a specific request for a clear photo of the package before it was shipped, with the shipping label clearly visible.
This request was therefore not made after you had shipped the package, but before it was sent. Based on our entire exchange, this information, which had been requested from the beginning of the return process and whose importance for processing your refund had been explained to you, was not provided.
The photo of the package with the shipping label clearly visible allows us, in particular, to verify that the returned package corresponds to the declared return and to have a reference showing the condition and identification of the package at the time it was shipped. This is precisely why this photo is part of the information requested as part of our return procedure.
We understand that you provided the UPS tracking information, the drop-off confirmation, and the delivery confirmation. However, these documents did not replace the specific information that had been requested from you in our correspondence. After receiving the return instructions, you also agreed to provide us with this information.
We therefore regret that your review presents this request as an obstacle that was added afterwards, when it had in fact been clearly communicated from the beginning of the return process. Following the instructions provided as part of a return is also necessary for us to properly process each case.
That being said, despite this situation and the accusations made against our service, we ultimately proceeded with the refund of your order.
We are sorry that your experience did not meet your expectations, but we would like to clarify that our team followed the procedure that had been communicated to you, and that the request for a photo of the package was neither arbitrary nor made with the intention of delaying or avoiding your refund.
Kind regards,
EKON Travel Support
KD
Keeper D.
I would give zero stars if I could
I would give zero stars if I could. They don’t stand by their website policies. The sizing is COMPLETELY off and the armor isn’t included in the package even though they say it is. The waist is supposed to be 38” but actually measures 44”. They won’t fix the issue unless I pay to have the pants shipped back to them. The website says if it’s a problem on their side, they take care of the issue without any cost to me. WRONG. They refused to help unless I paid for shipping back to them. Excuse me? YOU misrepresented the size and the inclusion of armor and now you want ME to pay to get it back to you!? This is a you problem. I disputed it with the credit card company and literally in 3 days, the dispute was ruled in my favor. I wonder why that was resolved so quickly… because they are a scamming, dishonest and deceptive company. Don’t waste your time with them. They are not to be trusted.
ADDED AFTER RESPONSE FROM EKON: I don’t know why they pretend to be a responsive, customer-oriented company. I would NEVER trust them to look into this situation and give me an adequate resolution. They had their chance to fix these problems but chose not to. I had to file a dispute with my credit card company for a reason. It was ruled in my favor within 3 days for a reason. The fact that they try to kiss you know what on trustpilot is laughable. You had your chance EKON. You have bad reviews for a reason. Don’t ever contact me or respond to my review again.
Response from EKONOct 1, 2026
Hello,
We are sincerely sorry that your experience with EKON Travel did not meet your expectations. We completely understand your frustration regarding the pants sizing and the armor.
We would really like the opportunity to look into your situation in more detail and understand what happened. Our customer service team is always available to assist our customers, and we do our best to be responsive and find an appropriate solution for each situation. 🤝
We simply invite you to get back to us by email. We will review your case again promptly and do everything we can to assist you as best as possible.
We are truly sorry about this situation and hope to have the opportunity to resolve it with you. 🙏
Kind regards,
The EKON Travel Team
JO
John
Once they received your money, you can forget about service or returns: your money is gone!
I ordered the pants based on the sizing chart provided on their website. I carefully used the measurements in the chart to determine the appropriate size, but when the pants arrived, they were significantly too large. This indicates that the sizing chart provided online is incorrect or misleading.
Unfortunately, this is where the problems really started. Their online return form does not work. I was then advised to place a pound symbol (#) in front of the order number, although this requirement was not stated anywhere in the ordering or returns process. This also made no difference.
I have now attempted to contact them by email, but my emails are being bounced back. I have also tried calling, but my calls have not been answered, and my voicemail messages have not been returned.
I am extremely frustrated with this situation. I paid a premium price for the pants compared with other motorcycle gear retailers, and I expected a corresponding level of customer service. Instead, I have encountered an incorrect sizing chart, a non-functional returns process, bounced emails, and no response to phone calls or voicemails.
I am requesting a full refund immediately. Given the lack of communication and the problems I have already experienced, I am concerned that I will not receive my money back.
Response from EKONOct 1, 2026
Hello,
We are sincerely sorry to read your review and to hear about the difficulties you have experienced with your return request.
However, we are quite surprised to read that you did not receive any response from us by email, as our customer service team is open and available to assist our customers, and on our side, we have no unanswered request corresponding to your situation.
It is therefore possible that there may have been an issue with your attempts to contact us. We kindly invite you to reach out to us again by email so that we can locate your order and review your case more carefully. 🙏
Our Customer Service Manager will personally take care of your request and do everything necessary to resolve this situation with you as quickly as possible.:)
We are truly sorry for the inconvenience you have experienced and hope to have the opportunity to speak with you directly and find a solution.
Kind regards,
The EKON Travel Team
ED
Ed
I ordered two pair of pants. Hard to return for refund
I ordered two pair of pants.. One pair of pants fit but the other was too small. I contacted Ekon to get instructions for a return. They replied and ask what was the matter with the pants. I told them the pants were too small and I wanted a refund. They returned with a question as to what I didn't like. I replied that the pants were too small and I want a refund for the one pair, $114.50. I still have no instructions on how to return the pants. SO MUCH FOR NO QUESTIONS ASK RETURNS. I would never recommend EKON .
Response from EKONSep 29, 2026
Ed, I apologize for the runaround. A return for sizing should be straightforward, and we failed to make that happen for you.
We now have a US warehouse for RoadArmor returns. A member of our team will reach out to you through Trustpilot's Request for Information today with clear return instructions so you can get your $114.50 refund processed without any more back and forth.
Olivia, EKON Team
