eJuices.comReviews of ejuices.com

Pretty disappointed. Was my first time ordering with them. I placed my order almost a month ago and have not been given any updates regarding shipping. Contacted customer service via toll free number and it loops you to an automated recording saying they can't answer your call and someone will call you back. Left a message 8 days ago with no return call. Also attempted to reach them via email 5 days ago, still no response. Would love to receive the product I ordered or at least get a response regarding what is going on, but I guess the only prompt response is how fast they can collect the payment. Do not waste your time.

Fair prices. Lots of special offers and discount promotions. One stop shopping for my pods and salts. My order shipped 3 days after placing it. Amazon has me spoiled and expecting super fast shipping times, but realistically small businesses just can't get things done that fast. I'll keep ordering from ejuices.com as long as they continue with the same level of service

The customer service from eJuice.com is horrendous. I ordered on May 7 2021. My order was fulfilled on May 10 2021. Their online track says it has been in my city since May 13 2021. Every day I check the tracking is get pushed out even further. The cost for shipping was about 25% of my total order charges and they say they can do nothing about my delivery until after May 27, 2021. Customer support is worthless, they respond to my email, but NOT my concerns. To bad they had a wide variety of products. Beware you may never get your order based on this experience.

Honestly I could write a book on my awful experience with this website. I spent a good amount of money and my order has apparently just evaporated into thin air as they claim their new carrier picked it up from their warehouse but mysteriously on my end all it says is “label created” when I went to track it. Well it’s been over two weeks now and after emailing and having to argue with them more times than I can count asking fora refund they still won’t do that and keep insisting I give it more time. Well I don’t know about you all but I’ve never had to wait this long for an ejuice order and bottom line is I’m more than fed up with their excuses. I would advise you to steer clear of ordering from them! They don’t seem to give a damn about their customers as they are still holding onto my money and it sure seems the product won’t even make it to me. What a joke. I don’t think it’s very professional either to try to fight with your customers and refuse to do anything for them besides offering 15% my NEXT order!! Lol why in gods name would I order from them again when I haven’t even gotten my first order? Maybe I’m out of line but I don’t think a refund is too much to ask at this point. So basically if you want to get nothing for the money you spend there then you might be happy otherwise order somewhere else. They are a joke as far as I’m concerned and I’m not giving up on getting my money back (I’m disputing it with my bank since my multiple requests have been turned down).

They are definitely a real company. They have fairly slow shipping and they run out of inventory fast. My order was automatically substituted from cotton candy to cola and I don’t even like cola but they ran out of all the other flavors and now I’m stuck with 2 dumb ass flavors ion even like cuz I ordered 2 cotton candys along with 4 watermelon and 4 strawberry & they replaced them with 2 of cola smh why not give me 5 strawberry and 5 watermelon if y’all ran out of cotton candy! I hate cola and y’all just throw it in there and assume I like that kind smh I will choose to order somewhere else next time that’s a promise

I don't know if it is just certain products that take longer or where it is shipping too. But my order came in 5 days. I have had no problems. I guess it just all depends. But just wanted to leave my review. HOPE this helps with customers and wanting to buy products off this website.

BEAWARE Ordered from uk arrived in uk then have to pay another £20.01customs charge & handling so works out very expensive

The liquid came fast, yet I tried to buy another bottle of liquid and my card got denied and I don’t know why.