eJuices.comReviews of ejuices.com

Extremely poor customer service. First order: applied priority shipping, it took 5 days to ship then another two days to receive. The first order, the merchant got wrong. Shipping "Ice" Naked 100 e liquid instead of no "Ice" Naked 100 Lava Flow. This is after having to call customer service on the first order and still with customer's service attention on the delayed shipping issue, the wrong product was shipped. So, I placed another order to correct the first order on Friday. A person with a reasonable conscience would think that my second order (which I brought to their attention on Friday, which customer service supposed to get back with me with 24 hours, never did concerning the wrong item shipped on the first order, to bring to their attention that the second order oughtn't have the wrong e liquid shipped) the merchant would pay close attention to. Nope. Not a response on the message or even attention to the fact that the second order - which cost me an additional $21.99 - was placed to correct the first order (the wrong item cost me $19.99 which is useless because I do not vape menthol or koolada; costing me $41.98 yet still I am treated as if I don't exist...I have shopped here before, no issue; I've placed over $500.00 worth of orders with this merchant yet I am treated as just that, a number, a number that equal $$$). There is a counterpart of this merchant (eliquid.com), never had an issue with this merchant. Ejuices.com has a wide selection of products at very reasonable costs. But the customer service is the poorest I've seen in a long time - and I don't want to hear it's because of the coronavirus because, I also order from Eightvape (which is in Las Vegas, ejuices.com is from Las Vegas - Eightvape, I just ordered a product from them last Friday - same time I ordered from ejuices.com, and guess what? I just received eightvape's order on Monday and the order had the right items - so any excuse that it is because of the virus is plain malarkey or a lie). I will no longer shop from ejuices.com. My advice for customers, I can only hope that your order is correct upon receipt or else you will be treated poorly.

This is the worst company for customer service... Don't use them... DON'T... This was my second order, I ordered on the 6th of March and I still haven't received my order yet. They said the address was not exactly the same??? And then they don't even try to expedite it to retain customers... She just basically said it's not their fault so ohh well... Will never use them again and I hope you don't either. To many companies that actually want to retain customers... CRAPPY CUSTOMER SERVICE...

Honestly, their warehouse is slow or the process? But I got my products I ordered.. if they can speed things up, huge company. Thanks

Do not ever buy anything from this company, they are a ripoff and there lack of customer service is infuriating .. they sent me the wrong juice and charged me a higher price and then wouldnt honer the price advertised!!

These people reached out to me via the shopify contact in their sites admin over email to ask me for my credit card information to be sent to them again over email. this is obviously an attempt by at least one employee at the company to phish for credit card and other personal information. the cover story they used was that they use a "top of the line" fraud prevention system that ensures the purchases made on their site are not fraudulent. if that were true, this third party fraud detection system would reach out to the consumer directly, not some random person with access to ejuices.com admin area. beware. there's no way of knowing if this is something the owner is aware of or if it is just a rogue employee. but be careful of phishing attempts coming from this website.

The prices are great and the service is excellent. The e-juice prices are good as well, however I usually purchase on sale E-Juice. The only thing that I could possibly think of, and I’m not sure that this would count against them per say, is the lack of documentation when it comes to the hardware. They are assuming a level of knowledge and or competence that a novice vaper just doesn’t have. In addition I cannot really complain because the manufacturers sites almost have even less documentation beyond the absolute basics... Tech support and customer service on the other hand is absolutely amazing! They are efficient and courteous to a fault. Case in point, when I was trying to put the mod and tank back together as well as looking at other devices they worked with me until I was satisfied. Never felt like we were on the five minute clock as with most other companies, never rushed and they were also willing to help with their own personal experience as to what equipment to purchase. No they didn’t have me purchase the most expensive ones, as well as telling me that as a beginner some items would be beyond what I needed. On this alone I cannot fault the lack of documentation and they truly do deserve the five star rating! Oh and as for the prices of juices, they are higher on some, but less expensive on others so it balances out. Let’s not forget, I would and have recommended this site to my friends who vape as well as other friends who have their own stores as ejuices.com has a wholesale site as well! Good luck and happy vapeing...

Ejuices.com has the absolute best discounts I've ever seen, between free shipping with no minimum, to all the promo codes with 20% off. I've never spent more than 14$ on juice that is retailed for 20$. They also have a rewards program and just 500 points is 5$ off 1000 is 10$ off and so on...The points are super easy to get such as friending them on Facebook, there's many more free points they throw at you while purchasing items too. They have incredible customer service and they get right back to you. Lastly the shipping is the absolute fastest I've ever seen, they ship the product within a day! The package will get to you 4-6 days later. Ejuices isn't just my favorite vape store but it's my favorite store as well because of all the discounts. There is nothing they don't have, they have every brand and every vape on the market.

Great selection but one of the most EXPENSIVE online e-liquid retailer. You could find the same liquid for less than half the price on other websites. I'm upset because I trusted what they've been charging me thinking I was getting a good deal. Had I looked around, I could have saved myself 100s of dollars.