EIOReviews of eio.com

Ordered 20 N95 masks on February 24th and my credit card was charged $112.50. Never received an update nor the masks. I contacted them on September 11th, they advised they will receive them "very soon" and will ship them out. After 6 1/2 months with no update and no masks, I am not confident that they will be shipped. I requested a full refund, eventually, they agreed to refund me. I received the refund on Sept 15th, less a 10% cancellation fee!! I told them they did not have the right to a cancellation fee as they broke the Federal Trade Commissions 30 Day Rule- If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.- Which they did not comply with and have charged me and many other customers a 10 % fee! I have filed a complaint with the FTC. I also submitted a complaint with the California State Attorney General's Office. Then EIO emails me to email me for more details "we would like the opportunity to make things right and work with you for a mutually beneficial and satisfactory resolution" .... a little late!!!!!! Then a miracle they refund me the unlawful "10 percent change fee". Shame on them ...only after all these complaints!!

I am still waiting for answers/phone call. A similar product was shipped to me. I called to day I received the package and sent several emails. I ordered “Steinel Anniversary Heat Gun”. It did not come with the advertised aluminum tool box nor all of the plastic weld rods. I have received excuses, but not any satisfaction. Please respond, hopefully someone with authority and customer satisfaction skills. Thank you, Paul M. Maciolek

They take your money, the website says the items are in stock, they don't have the stock and take 10% of your money to refund you for the stock they don't have. AVOID!!!! Update: EIO tried to silence this review and take it down. Many people are saying that EIO is trying to take down reviews of their horrible experiences with EIO. Trustpilot saw all the emails between me and EIO. Everything is 100% true. The review stays!

I was one of the earliest orders of masks in the first week of February. At the time they claimed to have stock. They shipped about 20% of the order. 6 months later, the remaining order still hadn't arrived. I asked for a cancellation/refund. They cancelled the order but now refuse to refund because "paypal sided in their favor" when I tried to make a claim a few days past the 180-day limit. And now they are trying to justify their actions by a blog post? That's not how things work -- regardless that the blog post came out weeks after my order. Face it. You sold merchandise you didn't have, hoping it might become available. When it didn't become available, you only had one option -- refund all orders 100%. You can't collect funds on non-existing inventory and expect to take indefinitely to process them hoping people will forget or expire the deadline for filing disputes with their financial entities. And then the nerve to assess a 10% fee to cancel an order you couldn't fulfill in a reasonable-expected timeframe? Geeze, I guess I should start that business model!

Scam- do not order from - they will take your order even though they do not have the inventory and will refuse to return your monies until you dispute it repeatedly. They changed their policy to now say no refunds - before they charged a 10 percent restocking fee (how do you restock what you don't have)!

Like many other folks have written, their plan to attempt to supply folks with masks is a mess and fairly close to a scam. I ordered masks back in March and was charged in full. I've made multiple attempts to get a status update and of course they weren't able to give one. Today I called and finally spoke with a manager named Rick. He was belligerent and disrespectful. In the end he said he would give me an "exception" to cancel the order and refund all but 10%. Seems a bit ridiculous to call it an exception when they simply don't have any plan to come close to actually fulfilling the orders. No updates and no strategy. So how they think it's reasonable to actually keep 10% is simply crazy. In the end I'll get all of my money back, so it's so silly that they are angering (and losing) customers by not being straight with us. Their loss. I've sourced masks elsewhere and will take my business elsewhere. Adding a slight revision to address the response from eio. They've linked to a note on their website. This note was not written back in February. They've updated it with new terms. It's their company and they are free to treat customers as they wish. And we as customers have the freedom to support other companies. We should all vote with our wallets. I myself will support other companies. What's sad is that I try and support small, privately owned companies. And there are many others out there who aren't taking advantage of customers. I appreciate they are saying they aren't price gouging customers. BUT, they are charging people for a product they don't have, and don't have any plans for sourcing. To then keep 10% of a customer's money is simply wrong.

Do Not order from this company! If you still consider ordering, please read all the reviews of EIO on resellerratings.com trustpilot.com and google reviews. All the bad things people said happened to them from this company, will happen to you! I have placed 2 orders online for masks at the beginning of March, it said ship within 2 weeks online. 5 weeks later, I emailed EIO to follow up on my order. I received a response email to inform me that my shipments were delayed, they didn’t have a ship date, but they suggested I should wait because I was in line to receive the order, they will ship them ASAP. I believed them, even I was getting suspicious. Since it was the high of the pandemic, I thought ok give them more time. Another 2 months passed, it was mid June, my credit card has been charged 100% but no call or email regarding shipment, so I decided to follow up. In the email, I also asked for refund if the orders couldn’t be full filled by 6/30. I received the same cookie cutter response from their customer service, explained the delay was caused by 3M, once again they assured me that the orders would take another several weeks, I had to pay in full in order to be on their waiting list. If I wished to cancel the order, I had to email their customer service, but restriction apply. According to the email, they still had no ETA on the shipment, yet they would ship my orders ASAP. I’m not sure it made any sense, but my order was never canceled even I no longer need them. Its mid August, I have been waiting for 5 months, finally I decided to cancel the order over the phone. The guy on the phone gave me a run around, blaming 3M again and again, even telling me that I should have known better on the wait time since I have worked for the health industry. I was denied for the refund because they had paid 3M for my back order. Anyone who has shopped in the store knows that was completely BS. I told them that I had placed the order with EIO company, I paid them directly. It’s EIO’s job to secure their supplies. If they don’t have the supplies from their supplier, they have to refund the $ to all the customers. What happened between EIO and 3M, that’s between the 2 companies. I made the purchase based on product availability of EIO ( within 2 weeks) It’s no different than shopping in any stores or super market. Even 3M allow cancellation 30 days prior to the shipment. I have been waiting for 5 months. At the end, The guy refused to cancel my order, on top of it, he couldn’t give me the ETA on my orders either. He said his manager will email me. Guess what! No one has emailed me after 2 days. They are not only liar and scammer, they will rob you. This was supposed to be a good company a year ago, but you see the true color and the ugly side of this company during the tested time. They don’t deserve the support and business from the community. Let your law maker know Google: The Los Angeles County District Attorney Torrance Office

I ordered an item in February and after 7 months I still have not received it. I asked for a refund and they told me it was nonrefundable. They straight up stole my money. I am now going through the hassle of filing a BBB complaint. Avoid this place if you don't want to be robbed. **Update** When ordering the items I was given the impression that they were in stock and the company is still giving that impression. Apparently, they have an F rating with the BBB and have not responded to a single complaint. This is a mask selling scam and I have reported it to the FTC. Also, my item was NOT made to order, it was just a cloth respirator for a family wood and paint project. Another update: After complaining to the FTC and BBB they refunded my money 11 months later! They also sent me an e-mail threatening me for leaving a review about my terrible experience. Horrible company.