EIOReviews of eio.com

Bought a screwdriver set via Walmart.com. The advertised price was terrific. When I went to pay for it, the price doubled. Shipment was delayed by 2-3 weeks. When I got it, it was the wrong item. There was an issue with a listing/database. When I contacted EIO, the guy on the line wouldn't honor the advertised cost (Walmart told me the 3rd party sets the price and they have no control) and EIO said I'd have to return the item via Walmart.com. I paid the advertised price and then some. The guy at EIO told me I was trying to rip them off and that I thought I was "entitled" and they wouldn't take the hit ($20) and would not let me talk to anyone else there. Sorry, this is unacceptable. Note: EIO is the 3rd party seller that listed on Walmart.com.

I ordered and my item wasn’t processed until 3 weeks later. I understand that there may have been a lack of stock but at least let me know. I had to reach out in order to get updated. Updated to one star for horrible customer service with response to this review. They had no problem sending confirmation to the email that I “miskeyed” when it shipped but couldn’t reach out for delayed shipping

You never know when are you going to receive your order. It takes couple weeks.

I purchased they went out of stock on, so without notifying me, they sent me a different product. Now I’m trying to return it and get a refund, and the email reply Is still yet to come.

EIO does not conduct e-commerce in a professional manner. After placing an order with EIO, the company did not reply in any way that the item was ordered. When I first tried to inquire what the status was of my order, I tried to call the company at their listed phone number. The phone was not working when I first tried to call. Even days later. I attempted to order the same item again thinking the order was not completed the first time. Again, no confirmation that the order was successful. EIO's phone works only part time. When my statement from my credit card arrived I noticed that two charges from EIO appeared on my account. Since I had been unable to contact EIO about the charges I called my bank and claimed I was a victim of fraud. After I contacted my bank I received both orders. They arrived 3 to 6wks. after I ordered them. After I received both orders and returned both orders, I called my bank and told them I had received both orders. During that conversation with an employee with the bank, I learned that if I gave out my credit card number, that is considered a legitimate charge. However since EIO had not in anyway acknowledged my orders after from 3 to 6wks, at that time, I had no way of knowing if the orders were placed or that my credit card number was even recorded. So since my credit card number was recorded by my actions, the problem with the charges was considered a dispute. The bank did not tell me when I first called them, that the charges had gone into dispute. The items ordered have been returned to EIO. My bank says the dispute has been settled. The item that I ordered was a Christmas gift. Since I had not received any acknowledgement for so long after ordering from EIO, I ordered the item from another company and received it in time to give as a gift for Christmas. Bottom line. If EIO can't deliver for Christmas, I don't need to do business with them. EIO has contacted me about this review and claimed I gave EIO a bad review to receive a free gift!!!!!. Wrong! I was never offered anything for writing this review.

Sent wrong item claiming it was a suitable replacement without any notification. Original item is still on the website as available.

I ordered it it took over a month and a half to get ended up ordering it somewhere else and forgot about it just received it never ordering again

I have not received the item I ordered although I received a notice that it was shipped via USPS first class over two weeks ago.