JANELLE
return an item
I ordered a item and had to return due to a non fit situation. When asked about how to return the item I was met with a Why and has it been open. After it was returned it was short 9.00 dollars for some reason. It was not really clear on either the return policy or the charges that must have been taken out even though I was the one that payed for postal return fees. I can't say that I will buy or recommend this store to buy from anymore.
Response from EIOOct 14, 2020
The customer ordered the wrong item and after he received it stated: "I have an older R C car that takes a different size that is hard to find, It was realized after the order was shipped out" Customer email requested return, we approved return as it was within policy and that we would issue the appropriate refund. We examined the returned item, the customer had identified that the wrong part was ordered. He did not request an exchange, we do allow even exchanges when appropriate. The item was examined and found without defect so we issued the "appropriate refund" which is a refund within our website policy and it can be found on the site at any time. Our returns policy states: "5. Except for verified defective products, any return shipping charges must be prepaid by the sender. COD shipments cannot be accepted and will be returned at the sender's expense. 6. Except for verified defective products, any return product will be subject to a restocking fee up to 25% of the product's original purchase price." https://www.eio.com/pages/returns Customer was refunded within the website policy.