EHPlabsReviews of ehplabs.com

Love the oxyshred so I decided to do a bulk order online with a few other things. That's where it all went downhill, didn't get any update with tracking I reached out a 2 weeks later to find out what was happening and they said this. Unfortunately, some of the items you ordered are no longer available. We apologize for any inconvenience caused, and we thank you so much for your patience. We have now processed the cancellation and refund for your recent order. Which is a lie because because on the website everything I ordered is still showing in stock.

I placed my order and wanted it canceled after i realize two of the products had meat by products. Apparently I was talking to AI because by the time I got a human being it was passed the 1 hr window they said it was nothing they can do especially because it was sale items. That's unacceptable and scamish. Even if i refuse it they wont refund me That's $130 dollars lost. Do not place an order or try to contact them you'll be taking to AI. They literally blamed the fact I was talking to AI being the reason I could not have my order canceled.

Their shipping and handling team and customer service is an absolute joke. I had absolutely no communication regarding the tracking of my order until FOUR DAYS after the package was delivered. Considering the atrocious mistake on their part you would think it would be an easy fix for their support team. Unfortunately, their incompetent team made me go through loop holes like contacting Amazon. After I provided all the evidence and I asked for several updates and sent numerous messages, THEY GHOSTED ME. I had to file a complaint about them to the better business bureau in order for them to give me a refund. Their blatantly foolish support team didn’t offer to replace the items nor did they even apologize for all of my time that they wasted. They are an awful company.

Customer service blamed Amazon for me never receiving my order. After three weeks of dealing with "Customer Service" and them blaming Amazon instead of just shipping me another order and making things right, I disputed the charge. What a joke of a business.

Their customer service is a joke! Considering how big of a brand/company they are in this day and age, you’d expect more. I buy from them often, so I’m not taking away from the fact their products are good. However on one instance I accidentally checked out with the non-stim Oxyshred. My fault. I contacted their online support the second the order went through, meaning the order would not even have been picked/packed yet, let alone dispatched. All I was asking for was a straight swap (pricing was the same between non-stim & stim at the time). But nope. They said once the order is placed it goes straight to the warehouse, where they are unable to change it. HOW RIDICULOUS. What kind of old schools communications process have they got going that they can’t tell them to pack something else. They said I’d have to wait for the item to be delivered, reject the delivery so it gets sent back to them, and then wait for a refund and re-order. Why an extra 5 step, inconvenient process for both them and the consumer. This time I made EXTRA sure I’d check out with the ultra concentration Oxyshred. And I did. And guess what? They sent me the wrong item! I received the non-stim version and only realised when I tasted the product and realised it was weak. This time I contact them within the 7 days of item being delivered as per their website FAQs, and…crickets. Like WTF! Other companies would usually offer a solution within the first reply/communications. But all I got from EHP was they’re investigating what happened? They’ve sent the wrong item and can’t even immediately recifty their fault. It ended up taking 4 weeks before I was finally offered a resolution (store credit). And that was after I was on their tail, sending emails almost every day. They’re quick to take customers money, but not quick to resolve their own mistakes. After the last experience, we’re boycotting EHPLabs and moving to a different supplement brand instead. Just goes to show, no matter how good your product is, customer service is just as important and goes a long way.

I placed an order with EHP Labs in April 2025 during their “Vault Sale” and purchased 8 x 12-packs of OxyShred energy drinks (96 cans total) for $215. What wasn’t made clear at any point — in the emails, on the product page, or at checkout — was that these drinks were less than five weeks away from expiry. That’s nearly 100 drinks I never would have purchased had I known they were short-dated. When I contacted EHP Labs asking for a refund, I was given generic responses and told that expiry information “was displayed at the time.” I asked them to provide proof or screenshots of that disclosure — they couldn’t. They claimed the sale was “too long ago” to show proof… even though it was only 3 months ago. That’s incredibly poor record-keeping for a large business that plans and promotes sales months in advance. Instead of owning the issue or offering a resolution, they dismissed my concern entirely. For a business that promotes itself as premium and health-focused, the way they handled this situation was anything but ethical. I’ve now lodged a complaint with the Office of Fair Trading QLD and will not be purchasing from them again. If you value transparency, customer service, and product quality — think twice before buying from EHP Labs.

FALSE + DECEPTIVE ADVERTISING! During their 2025 Summer Sale I saw two ads circulating stating FREE SHIPPING with the 30 RTD Oxy Shred cans. When I placed my order I saw that they were charging shipping, and that RTD Oxyshred does not quality for free shipping - ever. I double checked the ad and confirmed that was the only item being advertised, and the only deal being advertised. I reached out and asked for a shipping refund ($7) and they said no. I expressed my frustration with deceptive advertising and they still said no, it was a one day sale with promo code for a select group. I told them their sale was marketing to the general public on instagram sponsored ads, and did NOT indicate an exclusive sale. I suggested they were aware of their wrong doing as they changed the verbiage of their ads in the following days, and EHP labs still said they would not refund me. One week later I saw another ad circulating with the same promotion promising free shipping. I attempted to purchase it, and saw they were adding the $7 shipping fee again. The dishonest and deceptive marketing is so frustrating! They refuse to refund me.

Shipping took over a week to even print the label from original purchase date. Product came damaged.