EHPlabsReviews of ehplabs.com

Absolutely awful customer service

Extremely poor and misleading customer service. This is now the second issue I’ve had with EHP Labs( first is + 1.5month delivery!!!), and honestly I’ve never experienced such a minable service. I contacted support because one protein tub was missing from my order. I was explicitly asked by their support whether I wanted a reshipment or a refund. I clearly replied that I wanted a reshipment, as I ordered the products because I need them. Despite this, Juan from customer service processed a refund anyway, completely ignoring my request. I was then told that reshipment was “not possible”, information that was conveniently communicated after the refund had already been done. To make things worse, they blamed their AI assistant for the mistake, which shows a complete lack of human control over customer cases. As a “gesture”, Juan then offered me a 10% discount code, which is frankly insulting given the situation. I didn’t order proteins to get a refund and a 10%! discount code, I ordered them to actually receive the products. This is misleading, unprofessional, and shows zero respect for customers. If reshipment was never an option, it should never have been offered in the first place. I strongly do not recommend this company. There are plenty of better brands with real customer service Terrible Service.

Save your money. Oxyshred and the Greens taste absolutely awful, borderline undrinkable. There’s no satisfaction guarantee, and customer support was dismissive rather than helpful. For such an expensive product, the lack of quality control and accountability is unacceptable. Definitely not a brand that stands behind its products.

Very poor customer service. My order was placed during a promotion and confirmed multiple times. EHP later canceled and amended the order without notifying me. When I reached out with evidence, I was met with accusations instead of accountability. This experience was frustrating and unprofessional.

Ordered $130 of products, waited 1 month, Aust post app said delayed, finally they advised StarTrack returned my order to Ehplabs. Ehp did not advise me nor offer a refund. I emailed them several times, they replied more than a week later with no explanation and will refund. Ehp was happy to keep my money and products and not inform me. Never buying from them again!

Bought Oxyshred online however I realised it wasn’t what I needed so tried to cancel less than 10 hours after purchasing. To be told they don’t do refunds and they can’t cancel an order. Do not recognise or honour consumer rights, will be contacting trading standards. As I feel the way this is being operated reeks of a scam. Tracking still not live.

Customer service is like talking to a robot. No sympathy for their customers and they don’t care. They won’t give names when replying to emails. Will never buy from them again. Made an easy solution so difficult for me.

I made a single purchase back in 2022/2023, and I have been bombarded with junk mail ever since. The worst part is that their "Unsubscribe" process is completely broken, likely by design. When you click unsubscribe, their website forces you to manually re-enter and confirm your email address to "opt-out." I have done this multiple times over the last year. It does absolutely nothing. It seems to function only as a way to confirm your email is still active so they can send you more spam. If you are thinking of buying from them, use a fake email or prepare to be harassed forever.