eheat, inc.Reviews of eheat.com

i ordered from there website several times i ordered a large order of 13 heaters and it never arrived and there was no one to talk to im extremely upset i contacted them and they didnt respond do not order any of there products

Don’t by one. It’s a waste of money. Just purchased one in December of 2024. It was delivered a few days ago. I installed it and it doesn’t project any heat out. When using the app the room temp never changes, it’s still cold where installed. It puts very little to no heat out. Will contact EHeat, during normal business hours for a replacement. Maybe I go a dud.

Writing this review and complaint from Brampton, ON, Canada November 28, 2024. I purchased a two pack of plug-in refurbished wall heaters in May of 2022. Immediately one of the heaters acted up. The first time I pushed the on/off button it stayed in and stayed on. Have to use the wall plug to turn off when leaving the house. But most importantly, the heater makes the house lights flicker high and low on a one second approx timing. The second heater has worked well but now after two years it too is starting to make the house lights flicker. When I contacted eHeat on 04/22/2022 the response from two eHeat representatives was that they have never heard of their heaters making the lights flicker, but very surprisingly were not interested in warranty nor having me return them to the USA factory and find out what makes the lights flicker. Not interested in improving their products? The heaters are a great idea in that the on-off cycle is controlled by a printed circuit board and not a mechanical relay, which softly turns off the power. The electrical consumption spikes up when using a mechanical relay and thus uses more electricity. So this is why I chose eHeat wall heaters in the first place. And, reading below to complaint by Jeremy Paone, I myself DO LIKE the fact that it has NO FAN! Nicely silent operation and warm air rising from the unit circulates across the room in time and cooler air then back into the bottom side of the unit. Shame on them for no interest in finding a fix for me. Invoice number on or about 22 May 2022 is Order #3xxx27 and I have successfully recently signed in to my eHeat account to confirm this order number through the email link that was sent to me in May 2022.

Although the company claims the unit can be installed in a bathroom, our building inspector did not allow it and now I am stuck in a lengthy and expensive process to return it. Aside from the fact that the unit is rather flimsy and not worth the money, their customer service is almost nonexistent and their return policies are utterly predatory.

One of the 9 units I bought went bad in 2 weeks . Almost impossible to replace . Terrible customer service

I am getting a total run around from the support team. I called directly before ordering the Wi-Fi units to assure I would have my units by specified time since putting my house on the market. I was very clear that I had to have heaters in these rooms before I could do so. They assured would ship at end of Jan so I placed order solely on that info. Then when I checked in end of Jan since no status on shipping they told me I was in queue for mid / end of Feb. We are now at end of Feb and still nothing and still no firm date and no updates from eheat. ONLY when I threatened to write a review and file a complaint I got, “ I am up next in queue”. Of course still no firm ship date on that either so can’t even schedule my electrician. Basically they are floating my money and waiting to deliver the products ( if they ever do) when warmer so you can’t really test the product correctly. Not impressed with service thus far. Update - when I told support that it sounded like I needed to write a review to warn people and cancel order they just canceled the order. Poof!! No sorry we screwed up and lied, nothing. So they have floated my money for two months, and I paid for shipping for nothing. I had read that eheat’ support was bad and now I know why.

Terrible customer service. On hold incessantly. Heaters lost by FedEx. Spent 4 hours of my life trying to find them. They did not care. Sent me wrong hold address location. Happy to refund me only because they refused to pay for overnight shipping on new ones. Total nightmare. No empathy robot people. Hours of my life wasted. I would like to have reviewed the heaters but hey. God knows where they are weeks later.

The wall above the heater started heating so much that there were fumes like fog. Had to turn it off immediately! Not to mention that the heater was installed properly by an electrician. This is dangerous! The room was still cold.