We help Amazon sellers with a wide range of challenges from account and ASIN suspensions to ongoing account management, advertising, brand IP enforcement, buying/selling a business and more. As the largest and most experienced consultancy in this space, we have helped thousands of sellers resolve tricky issues and keep their accounts clean. Our founder, Cynthia Stine, has written two books about Amazon which each won international book awards, and publishes a popular blog. She speaks regularly at retail and Amazon-focused conferences about how to avoid problems with Amazon and acts as an expert witness in cases involving selling on Amazon.
eGrowth Partners (egrowthpartners.com) has 132 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
egrowthpartners.com
Website
egrowthpartners.com
Category
Administration & Services
Location
Dallas, Texas
Listed on Five Star Index
2026
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The company replied to 56% of reviews.
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Most recent review: September 2026.
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Veronica was very helpful and calm when our account got suspended. She's very responsive and was consistent in following up. The service was probably the most expensive in industry. It was worth it for us since we had lost over 6 days of sale during this process.
Response from eGrowth PartnersJun 8, 2020
Dear Fontaine, thanks for leaving us such positive feedback. We are thrilled that you achieved the result you were looking for. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again...under less stressful circumstances, of course.
JM
Jordi M.
I´m using their services since Agust of…
I´m using their services since Agust of 2017, and since then all the task I need from them, it´s 100% successfully achieved.
I love their communication, the fast way they always have for a response, in my personal manner, because Spanish is my first language I always ask to work with Veronica, OMG, Veronica is the best!!!! she is so calm, and always giving me support and relief even when I´m desperate, she´s always next to me.
Lissa is my first point of contact, and even I live in Spain, she is always in contact with me calling me to Spain from the moment of my first call to them until Veronica is working with me. Thank you, Lissa.
Sadly selling on amazon it´s hard, complicated and every day a new TOS, so I´m so happy I have Veronica to support me.
It´s true that they don´t have the final decision in the case, but they do know how to handle the situation to Amazon.
Selling on Amazon is my main income, so if something happened to one of my ASIN or to my account, I really prefer to pay them before contact seller support, the reason is because most of the case the first contact with amazon will affect the decision on the cases, so for this reason and the importance of my Amazon business, I prefer to pay them before contact seller support.
So, they are my angels and I do recommend them. Again thank you Lissa and Veronica for always be there for me and my company.
Jordi Martinez
Barcelona, Spain
Response from eGrowth PartnersJun 4, 2020
Thank you Jordi!!! You are always a pleasure too work with. :)
SR
Sports R.
The speed of their response to our case…
The speed of their response to our case was truly impressive. The plans of action which they advised were precise, taking the guesswork out of the mystery that Amazon Seller Support causes. Most importantly, they succeeded in getting us the result that we were looking for.
Response from eGrowth PartnersJun 1, 2020
So happy we could help you achieve the result you were looking for! Thank you so much for the feedback; it's been a pleasure working with you.
RL
Rui L.
I will definitely recommend eGrowth…
I will definitely recommend eGrowth Partner to whoever needs assistance with Amazon accounts and issues.
I had my account suspended due to a mis-used Amazon's variation policy. My own team was trying to fix the issue by writing a POA (plan of action) on their own; they submitted without having my approvals and Amazon rejected this poorly written POA in hours.
I immediately contacted eGrowth Partner, and they were able to schedule a next day phone call for me knowing my urgency and despair. Lissa from the first phone appointment was very patient and helpful. Without hesitation, I chose the expedited service. Things moved faster than I expected: a couple of staffs immediately followed up on my case, getting all the necessary set ups. I got my draft of POA the next day morning written by Veronica, and she also closely follow up with me, answered my impatient phone calls, carefully guide me through every step of submitting the appeal as well as correcting listings to correspond to the POA.
I submitted the POA on Friday and my account was reinstated on Sunday!
Again, thanks to eGrowth Partner for the speedy and quality job.
Response from eGrowth PartnersMay 5, 2020
Thank you so much for the detailed feedback in your review! We are absolutely delighted that your account has been reinstated; it was a pleasure serving you.
RD
Robert De La R.
eGrowth Partnership - Time of Need
eGrowth Partners has proven to be a very valuable asset to our business with their assistance in helping us to manage our Amazon account effectively on a daily basis. We recently called on eGrowth to help us produce an effective POA for a situation that arose, and I couldn't have been more happy with their sense of urgency, timeliness, and professionalism in collaborating with our team to create an impactful and successful POA. Thank you to the eGrowth Team, specifically to Veronica and Maha, two key team members that assisted us.
JU
Juan
I am very happy with the level of…
I am very happy with the level of support and professionalism of Roy and Lissa. The company is solid and lives to its promise.
My account was reinstated in a week.
You do have to do your job and make sure you haven´t violated the TOS several times. If you have a case where you get suspended by a bot and can´t reinstate your account by yourself then contact the experts from Egrowth. Time is money and everyday out of Amazon is a loss. I wouldn't hesitate to hire them again. I like to be in business asap plus there's nothing like peace of mind. Expensive yes? Worth it? Absolutely.
Response from eGrowth PartnersApr 7, 2020
Thank you so much for your detailed review! We are so delighted that your account is reinstated!
GE
George
12 years, 100% customer service Out of the Blue Suspended.
When I was suspended in Nov, Iike many I tried to write`` the POA but it never seemed to get passed the computer bots. So I checked my options and regrettablly chose Price over Quality. I picked Price and I got what a paid for Nothing. Well written buy totally ineffective POA, plus I wasted 4 weeks,which took me till Mid December.. I had read about egrowth, and decided to contact them. I received a call from Lissi, very nice, explained the proceedure, costs.etc. She impressed me, and she would not be the last of this amazing company. They looked into the "back end" of my account to obtain insight. At that my contact was Roy. Again professional, he knew what he spoke about, something shared by all their staff.. Remember I tried to deal with Amazon myself, Emails that stated nothing, blocked from calling even Seller Central, it is a scary time. Roy, Lissi and the other staff, listened to me, spoke to me, offered suggestions and solutions, actully talked. This alone was a lift to my spirits. I was suspended for 79 Days. Finally with Roys help I received a reply. You can again sell on Amazon.ca my god I screamed, when I found out Monday Night. Scared my dog and family and email Roy. I will never recommend the other firm. Cheaper is not better and time is important This was how I earned money for 12 years and this was the first time I had a problem like this my customer service rating was 100%. You want a company and staff that know what they are doing. They will talk, listen to you, after dealing with Amazon you know how important that reponding is.
.Unlike me do not waste time, contact egrowth Partners, I do not consider this an expense this was a investment.Amazon makes our lives very difficult do not make it harder when you are suspended. You have a choice and I recommed Egrowth partners.
Response from eGrowth PartnersApr 7, 2020
George, thank you so much for your review! Happy clients like you are why we do what we do. We are so happy that you are selling again! What you experienced is typical of how Amazon treats its sellers now, sadly.