EGOReviews of egopowerplus.com

I bought a new leaf blower on eBay, and it lasted 10 minutes before it quit. I called the GEO repair number to have it replaced or repaired. They would not honor their warranty because they claim the vendor is not an authorized vendor. I was asked for the purchase papers and the serial number of the leaf blower, battery, and charger. It seemed reasonable that the manufacturer would honor their warranty since it was brand new, never used.

Imagine buying once again because you are stuck in the EGO battery system that only works with EGOs. Now you find that circuit boards that make the self-propelled feature fail and not only will you not get a timely repair under warranty, you will never get a part to fix the self propelled part even if you are good at soldering. Now i have a simple metal washer disk that if not balanced will make the mower shit itself off. And when you get backordered you are just f’d and cant use the device that could cost as much as $5000. EGO has no solution and this is in part why Home Depot kicked them out. EGO has completely inadequate support for their own service that they make people at Westlake Hardware and retail sellers carry the weight of the company’s pathetic failures.

Our weed eater feeder malfunctioned causing numerous slices across the back of my husbands hand .I called the number in the booklet,reached an operator I could not understand, tried using the Facebook page they suggested, told to wait for a call back. 3 hours later crickets. Doctor appointment today,oh snd we have a warranty also. Terrible customer care!

Terrible customer service. Broke. Multiple phone calls. I do not recommend.

If I could rate this zero stars I would. I’ve had this lawn mower for 1.5 years and they’ve sent me 3 batteries that keep dying. I watched the circuit board fry my last battery that was a week old with a full charge. Put it in the lawn mower and it went black. Called customer service to send me a new mower under warranty and they want to replace the battery! Refuse to refund me or send me a new lawn mower. I don’t recommend their products to anyone.

No reply at all From EGO regarding my unsatisfactory experience. I guess I won't hold my breath waiting for one

EGO equipment for the most part is good, however I had a trimmer that had some issues while under warranty. EGO customer service may be the worst I have had to deal with! After close to 6 hours on the phone with them, numerous emails with copies of receipts etc. and almost a month of going back and forth, they still haven't replaced my trimmer!! Their customer service SUCKS!!!

Charger and batteries getting up to about 125 or more degrees when plugged in call customer service at ego and they are giving me a line of BS although it was registered under their warranty today we purchase it they can look at it from their end they just refuse to do anything maybe you need to set someone's house on fire before they will react so they could get sued for building a product that would be a class action lawsuit.