EGOReviews of egopowerplus.com

UNABLE TO GET ANY CUSTOMER SERVICE RESPONSE. FINALLY GOT A RESPONSE FROM EGO, WILL SEE HOW IT GOES............ UPDATE HAVE NEVER BEEN CONTACTED AFTER INITIAL CONTACT , EVEN NEIGHBOR THAT PURCHASED A MOWER ON MY RECOMENDATION CANNOT GET HIS MOWER FIXED. HE HAS BEEN 7 WEEKS WITHOUT HIS MOWER. REPAIR SHOP IS (SUPPOSED)WAITING ON PARTS TO REPAIR HIS. THEY JUST DO NOT CARE ONCE THEY GET YOUR INITIAL MONEY

I bought an Ego self-propelled lawn mower in 2019 and it lasted for a few months until the switch for the self-propel mechanism failed. I waited so long for warranty repairs to be preformed that eventually Ego contacted me and offered to replace the original mower with a new one for free. Okay fine, I accepted their generous offer. The second mower lasted through 2020. But when I tried to use it again in late February of 2021 for the first time this season, the self-propel switch had failed again. This mower is now also awaiting warranty repairs for who knows how long. I am currently shopping for a different brand of mower and will get rid of the Ego if and when I ever get it back. I need a mower that I can rely on and not fail every few months. Since the self-propel switch seems to be a chronic weak point with Ego mowers, I don't understand why Ego doesn't re-engineer this mechanism. In any case, I give up. Ego has lost me as a customer. What a disappointment.

A one star rating is way to high for there customer service. On the phone for ever again to try and resolve a warranty issue. Last time I tried it took weeks to respond with nothing resolved. Useless warranty! Thanks for nothing!!!

This review concerns my experience with a battery strimmer, or line trimmer as some call it. The tool is light and easy to use, although the "angle of attack" - the relationship to the ground - doesn't really suit my height. The hand grip has been adjusted exactly as the instructions say. So why only one star? Well their admin and customer service is awful. When you buy one of these, you have to register. Fair enough. So I tried. The "kit" I purchased included a battery and changer. Only the strmmer shows up on the registration which should extend the warranty to 5 years on the machine and 3 years on the battery, so I asked the the question "do I need to add the other items?". No response apart from the usual "would you give us a good rating please?" I replied that I'd be happy to once my questions were answered, however instead of answering my simple question, they decided to reply and "moderate" my review. So, if you purchase one of these - or anything from them - be prepared for getting ignored. The kit isn't earth shattering and certainly not good enough to warrant the level of iffy customer service you get. Customers make paydays, people!

My name is pravin kr. Singh,I am take a air cooler fr.rasulpur ekma,Saran dist.but some problems in my cooler, But company no any response my complaints.within 15 days.so i request to you pl any help for me.otherwise i go to consumer court.