EGOReviews of egopowerplus.com

Doesn't stand behind product

I bought a new ego mower for about $550.00 I used it 6 times and the self propel went out. I took it to the shop Ego told me to and its now been 3 months the shops had my mower. The shop states Ego wont send one part. As I write this I'm on hold for Ego customer support, the lady asked my name and placed me on hold, I've been holding 18 minutes and I have no clue what she is doing. Did you hear me? It's been 3 months they've had my mower. This is the worst customer experience I've ever had and they don't seen to care at all. Still on hold.

I bought one of the top of the line mowers, with the 56v battery pack and after 105 days the battery will no longer last more than 15 minutes before getting too hot and shutting down. EGO does not seem to be able to send another battery either, so I’m stuck paying someone to mow my yard once a week. I bought it at Loews, and if the battery had gone bad before 90 days, They would have taken it back

I've tried repeatedly to speak with an EGO representative about my LM2100SP mower. The self-propelled feature has stopped working. I've remained on the line, I've requested callbacks. No success. Based upon the product failure, and poor customer service, I would not recommend the brand to my friends and family.

ego customer service is lacking badly. had a leaking chainsaw which needed to be fixed but the person locally who fixes it is out of the country so they want me to drive an hour away to get it repaired somewhere else. asked what else they can do... they ignored my messages then send a rude message saying just take it there and show the claim number. not impressed, the product should not be leaking in the first place and if im taking it that far i should be just getting a refund or at least something to compensate for it. fuel and time wasted and a crappy product.

I purchased an EGO HT2411 Hedge trimmer at Lowes 2 days ago. The box states by word and by picture, that it contains a 2.5 Ah battery with the Advanced Battery Management and a "fuel gauge". (Fuel gauges are on the Third Gen battery that we want). The box actually contained a Second Gen battery, without a "fuel gauge". (we DON'T want a 2nd Gen; we have experience with them) I was very annoyed and stayed on the phone until they answered but ended up with no help. Their response was that I can take it back to Lowes, or buy another battery from Lowes. EGO customer service is unable to do anything because EGO does not sell EGO products! (??) This is a bait and switch labeling issue that I fell for, something bad is happening with this company currently. They were not concerned about the incorrect box labeling at all!

Even though they accepted the registration of a brand new product, if you did not buy from one of their authorized dealers, which are only the large companies like Home Depot, Lowes, Ace, they would not honor the warranty. So, make sure you don’t buy from someone else. If an item is brand new and it has a valid serial number and the registration has been accepted, the warranty must be accepted.

I have experienced poor customer service before (i.e. Comcast), but EGO takes lousy customer service to a new level. I purchased a new EGO ST1520S string trimmer about two years ago. After two years of very light use (maybe a dozen uses in two years), the auto string loader stopped working. Three customer service 30+ minute calls later I have still not spoken to EGO customer service. I even left my phone number for a followup call. No call received from EGO. Needless to say I will never buy from this company again. Don't waste your money.