EGOReviews of egopowerplus.com

As a once former very dedicated customer, I have to say that Ego is not the same company that I knew several years back. The customer service is lacking, to say the least. One particular customer service agent,who goes by the name of "Faith", was gurgling water when she answered the phone, left me on hold for 10 to 15 minutes without even suggesting that she's going to put me on hold. It's all about my Powerhead 1400 failing after a mere 10 months of use, which by the way, has a 3-year manufacturer's warranty. And because I purchased it from a third party seller on Amazon, they refuse to honor the warranty. The third party seller, at the time of purchase, had on their listing that they ARE an authorized reseller. Ego is suggesting that you need to do more research. Really? Who does that? Every time you purchase something online, you have to cross reference to make sure that they're an authorized seller, especially when they list the company as being an authorized seller? I have over $1,400 worth of Ego attachments, mowers, batteries. I can't use the attachments because I have a defective powerhead. What a waste, I'm going to go back to Ryobi. For those of you that don't want to lug around a heavy powerhead, including other relatively bulky attachments such as an edger, I would advise against this product. By the way, Ryobi's customer service is hands down 10 times better than Egos.

Very very poor customer service. The 7.5 AH battery for the mower only lasted 10 months. Trying to get them to honor the warranty is impossible.

Customer service does not answer phone calls, return messages, or answer emails. This is the biggest waste of $600 I have made in my 71 years on earth, bought the lawnmower 3 months ago; the battery (fully charged) will run for MAYBE 10 minutes before it over heats and the mower stops. I can’t figure out what’s wrong, because the terrible customer service is not contactable. This company sucks! Good luck if you give them any money.

Customer Service is a joke. The recorded message says "Experiencing an unusually high call volume . . . . " Of course what they don't say is the truth, "Our customer service us understaffed and shoddy." I gave up after 35 minutes.

I bought an Ego mower 2 weeks ago along with a a trimmer/blower combo and I have a question regarding an issue with either the battery or the charger. I have called several times and on two occasions I left my call back number per their suggestion. They have yet to call me back. I get that it's a tough environment when it comes to finding folks who want to work and thus you are possibly short staffed, but how many days before I get a call back? How do you folks stay in business with such poor customer service? Never again will I buy any Ego products.

Should be zero! Bought a string trimmer a year ago. Power load advance button stopped working. Called twice and put on hold for eternity. Left call back number, no response. Don’t BUY their product!

Terrible customer service. I’ve been trying for months to get a replacement head for my weed eater.

I have called EGO customer support on 5 different occasions. Each time I was on hold for over 25 mins before I hung up. One time I waited for 52 mins just as a test to see if they really would answer. Before I hung up on 2 of those calls, I hit 0 to leave a message. No response. On 3 of those calls I hit 1 to leave my phone number & customer service was supposed to call me back. Once again…NO response. This has been going on all week. It’s completely ridiculous & my tool is broken & I am left with no support for a product I have only owned for 4 months. I WILL NEVER BUY ANOTHER EGO PRODUCT AGAIN.