EGOReviews of egopowerplus.com

I have several EGO products that are all technologically good, but when I tried to start a warranty claim for a standard charger it all took a bad turn. After several long waits on the phone I just did what EGO wants you to do, and gave up. Customer service does not exist or the warranty if you ever get through.

7.5 AH Battery for Lawnmower is HORRIBE I will sell my 2 years old Lawnmower in yard sale for 1$ soon Don't buy unless they give you 3 replacement battery. The warranty is a joke, machine is great, the batteries are horrible, same as technical support IS VERY HORRIBLE New battery died within 2 months!!!!!!! DO NOT BUY THIS PRODUCT!!! DO NOT BUY THIS PRODUCT!!! DO NOT BUY THIS PRODUCT!!!

WARNING... DO NOT BUY THIS PRODUCT LINE. I purchased a brand new lawnmower with a 7.5 battery and charger. After using it for 2 1/2 seasons (about 14 months), the battery will not charge anymore and is no good. The warranty is only good for 3 years after the purchase date. I called EGO customer service and was told that the warranty had expired and I needed to buy another battery at a cost of $425.00 plus. THIS IS A SCAM.. EGO MAKES IT'S MONEY ON BATTERIES... they are extremely expensive and DON'T LAST.. DO NOT BUY THIS PRODUCT.. BEWARE!! The warranty expired in May 2021... of this year! and they refused to honor it... SCAM..

Do not ever buy EGO products. Technology is very good, but customer support is the worst in the industry. They think they can run a company with a couple of kids and internet tricks, etc. No one ever answers the phone and when they call you back at random, if you don't have your phone in your hand at the time, you have to wait another day or so for a return call. After all that, they still didn't have the replacement part I needed, so they sent me to partswarehouse.com, another Asia based free-for-all that's hit or miss. I ordered a replacement grass bag, and frame in July. The frame arrived in September, and I still haven't received the grass bag October 6, 2021. The company thinks technology sells, but I can tell you customer service is what keeps them coming back. DO NOT BUY EGO PRODUCTS. They are overpriced and you are ON YOUR OWN if something breaks.

Unbelievably bad. 45 minutes on hold to get someone who had very little English. He kept repeating "Drain oil every time use it." Okay. It does not pump oil when there is oil in it. "Drain oil every time use it." Etc, etc. For any decent product it is unthinkable that their customer service is this bad.

Two days trying to get hold of a human. First day on hold for one hour spoke to a rep who had all my call back numbers, I got cut off and he never called back. Second day on hold 2.5 hrs, no answer. I left a call back number and they called the next day. I got cut off again, never called back. The product is great but if you have any warranty problems your in trouble.

Hold time is awful. I was even hung up on after one extended hold period. I understand that the pandemic is affecting the hiring of employees. I can only hope that EGO is working to address this shortcoming on their part.

Have been on hold over an hour due to 56v battery failure. No way to leave message or get call back as service message suggests. Does nothing when numbers are pressed on phone as prompted and still my battery is dead. Horrible service.