EGOReviews of egopowerplus.com

The battery for our 2 year old 56 volt EGO mower will not charge. The warranty is good for 3 years. Product Support agreed the battery is defective and they would replace under warranty. First told replacement would be sent in a week. Next call I was told it will take 2 weeks. Next call several weeks. I checked BBB and found 114 complaints that EGO does not honor their warranty. I expect I may have to buy a new $200 battery from Amazon.

EGo string timmer, works great when it does. Less than one summer season and had battery/charger problems. Took it back to Home Depot and had a hard time convincing them I wanted an exchange. Finally got it but was looked on with suspicion that I was trying to rip them off! New battery lasted less than another season and dead again. Thought I could just buy the higher amp one that'd last longer, but now Home Depot no longer carries anything of this brand. Places online that do, want more for the battery than the trimmer cost! And I'm learning that Ego, being Chinese, won't honor warranties. JUNK!

I purchased an EGO 56v 5amp blower in 2020 from Amazon. Eighteen months later the battery would indicate fully charged in the charger, but would show as completely discharged when installed in the blower. Because the battery and charger were warrantied by EGO for three years, I attempted to contact them for a replacement - which was a mistake. Over three consecutive days, I lost 3 hours waiting on hold. Each time, before hanging up, I left my number for a call back with no results. Reading other reviews on this site regarding their customer service, it's probably best that I never actually made contact with them. The blower worked well for the 18 months that I used it, but 'service after sale' is high on my list and, if I don't get it, I don't buy anything from the manufacturer in the again.

500€ dépensé dans une débroussailleuse éléctrique et 0 assistance. A savoir que la tête de coupe c'est rapidement fendue. Que ce soit en direct ou via le prestataire par qui je l'ai acheté personne n'est capable de me dire comment changer la tête de coupe (qui change de toutes les débroussailleuses que j'ai eu jusque là). Du coup qualité / fiabilité à revoir et SAV NUL ! Si j'ai ENFIN un retour après 15 jours, je modifierai ma note (car l'autonomie est pas mal et le reste du matériel est toujours ok)

Bad customer service

BE warned ! I bought an EGO lawnmower LM120E in 2018. Good lawnmower but I was surprised when I tried to charge the battery for the first cut of this year, and the local dealer confirmed it was faulty. I was even more shocked when I had to pay well in excess of £300 to get a replacement. If I had known that the very expensive batteries need replacing on a regular basis I would never have purchased the EGO Mower.

Bought an Ego blower 5 months ago and already having battery issues, this is a very expensive item to be of such a poor quality. Do not recommend to anyone.

I fell in love with EGO to quickly! I have a garage full of the tools, I LOVE them. But- The batteries will only take a few charges, then they are useless!! At nearly $500 a pop for new batteries these tools were worst. Now, can’t even purchase them anymore at all! Lowes does not even list them as a stock item anymore. Your site claims that Ace has them but they don’t. What do I do now? Help!!!