EGOReviews of egopowerplus.com

I chose EGO because of its reputation as a premium outdoor power equipment brand. Around March 2024, I invested in the EGO battery platform by purchasing a blower, mower, string trimmer, edger, batteries, and accessories. Unfortunately, my LB7650 blower failed completely after just over two years of normal residential use. When I contacted EGO, I expected warranty support because the blower was a genuine EGO product, purchased brand new through Amazon at full retail price. Instead, my claim was denied because the Amazon marketplace seller associated with my purchase was apparently not one of EGO's authorized retailers. As a consumer, I had no reasonable way of knowing that when I made the purchase. The product was purchased through what appeared to be the official EGO listing on Amazon, arrived brand new in the original packaging, and nothing during the purchasing process suggested that a genuine, new product might not be covered by the manufacturer's warranty because of the marketplace seller. What disappointed me most was not just the warranty decision, but the complete lack of customer care afterward. I provided proof of purchase, completed all requested troubleshooting, exchanged multiple emails, spoke with customer service after my case was escalated, and even gave EGO additional time to reconsider. No goodwill repair, replacement, discount, or other accommodation was offered. My advice to prospective buyers is simple: **if you purchase EGO products through Amazon, verify that the seller is an authorized EGO retailer before completing your purchase.** Otherwise, you may discover that a genuine, brand-new product is not eligible for manufacturer warranty coverage. I expected better from a company that markets itself as a premium brand.

Worst trash company I’ve ever seen. I literally had a mower for 2 weeks did nothing to it other than use it. A wheel broke. They shipped me a new one but never gave me the return slip to send it back so they basically left their trash with me. And I can’t dispose of it easily.. I emailed them and called them several times to rectify it and send me a return label for shipping and how to do it and they never did. So I told them I will write a bad review anywhere I possibly can every day for the foreseeable future. Get your shit together. lol

I bought an ego grass trimmer with battery and the battery died after two years. It is warranty for three years. I registered the products when I bought them. I called customer service. They requested a receipt of everything emailed to them. I did this. They sent me a notice telling me it was under warranty. And that’s the last I heard from them. I tried calling them again. They want to go through the whole troubleshooting routine with me all over again. I told them I’ve already been through all this and just to look up the information, the customer service lady hung up on me.

The battery would not work; I registered it with the warranty. They told me we will not holdup replacement because it was not purchased through an authorized dealer. I purchased it brand new.

The battery for my mower died after two years. Okay, no problem, they have a three year warranty! I called customer service and they talked me through troubleshooting the battery. Once they decided the battery was "defective" (their words), they wanted me to contact Lowe's to find the receipt and forward that to them. Supposedly, all this information was captured in an email, which I never received. No doubt when I call to mention this, I'll be directed to another email and a spiral of deflection will begin. JUNK!!

I bought an Ego strimmer. My experience is that although the device is good, the batteries are unreliable. This matches other users who have posted online. The after sales service is poor. Most recently, a battery that was replaced after the first failed, also gave up after two and a half years. A solid state item that is used half a dozen times! And it's cost of replacement is £120. They have a three year warranty, but start counting with the first purchase. Also no response to email. Frankly I could have had a gardener do it for me. Anyway, from now on its Chinese knockoff batteries for me at a third of the price. Way to go Ego!

My wife bought me an EGO 18" chainsaw online from Lowes for Christmas in December 2021, and the chainsaw was shipped to us directly from EGO on the east coast. At 82 years old, I rarely used the chainsaw before the motor simply stopped working a few weeks ago. The chainsaw has an advertised "5 Year" warranty, so I phoned and emailed EGO customer service and EGO corporate - multiple times hoping to just get authority to have the chainsaw checked at a repair shop of EGO's choosing. At their request, I submitted photos of the saw, the original box, and the shipping labels which contained all of the relevant information the EGO representatives had requested, however the representatives then said they could not recognize their "5 Year" warranty without an original receipt which we no longer have. Lowes, EGO, and our credit card company, Citi Visa, all say they can only recover receipts going back a maximum of four years, so EGO's "5 Year" warranty turns out to be a four year warranty and we are apparently just out of luck. To make matters worse, I have been promised a callback from and EGO supervisors three different times, but have not received a single callback.

Bought a new $376.00 trimmer from Lowe’s. It broke after 33 days. Lowe’s wouldn’t take it back because it was past 30 days. They gave me EGO’s customer service number. I called and they took my info, asked what happened, I told them, and they said I would be getting a replacement in 5 to 7 business days. All the gentleman told me was to send it back in the box the new trimmer was coming in. Two weeks pass and nothing. I called them back, asked when I was getting my replacement trimmer and that’s when it started. Oh sir, we need the receipt, you have to send it back to us first. Now, on my end, I don’t have the receipt. I have the charge on my credit card which is good enough. My problem with this is I had already talked to them. I was told I would be getting a new trimmer, no red tape, just return the broken one to us. On my phone call today, was quite the contrary. Now, I have to do all the legwork, to prove to them where and when I bought it. Return the bad one first. Before the foreign gentlemen went into his explanation, I stopped him and just asked if they were replacing the trimmer and he wouldn’t give me an answer. NO MORE EGO FOR ME!!!