EGOReviews of egopowerplus.com

OMG. I wish I had read these reviews before transitioning my entire lawn equipment and snow blower to EGO. I am still waiting for a battery replacement from 4 months ago. Called today and got no resolution. Are they going out of business?

J'ai acheté une élagueuse EGO le 4 mars 2022, après seulement 1 heure d'utilisation la lame a touché le câble de la batterie et l'a entaillé... Bilan tronçonneuse cramé et le revendeur à qui je l'ai rapporté ne semble pas savoir quoi faire... Conclusion SAV inexistant pour du matériel très cher soit 400 euros foutus en l'air. Je déconseille tout achat de matériel EGO. Remarque : je me suis rendu chez l'importateur à Clermont Ferrand (Aubière) qui refuse tout contact avec le client et renvoi vers le revendeur qui n'a aucune expérience de maintenance de ce matériel électrique et apparemment aucune notice du fabricant... Surtout ne jamais acheter ce type de matériel, allez plutôt chez des concurrents sérieux et capable d'assurer le SAV !!!

Bought a blower in Dec 2021. Used maybe 15-20 times. Quit working, pull the trigger and it just clicks. Battery works fine on other EGO tools, trimmer and mower. Wish I had read all these one-star reviews before buying, I have 3 EGO tools. They need to get bought by a reputable company and improve their quality control.

Bought expensive mower. Battery degraded to 23 minutes run time after only 16 uses. Called for warranty service they made me jump through many hoops then told me they would send a replacement. Replacement has not arrived after two weeks of waiting. I bought this expensive mower based on reviews that said it was more reliable and better than gas. It is not reliable and the cut quality is bad too.

A 10 cent nut failed on my mower after one season of light use rendering my mower useless. Called customer service and they were more concerned with the receipt for the purchase (which I had) than actually solving my problem, not to mention my grass that was half cut. Total lack of empathy or professionalism. I requested a supervisor call back and am still waiting on that. Called back to check on the status of the case and mid conversation they disconnected me and didn't even bother calling me back. Buyer beware, the product might work fine for a while but don't expect any level of reasonable support when something goes wrong.

My string trimmer's switch stopped working. I have tried calling customer support. The first time, I left a call back number. They called me back, which put me on hold again? I hung up because I didn't have time to sit on hold right then. I called back the next day and just waited for someone to answer. When they finally answered, they hung up on me after saying hello. I'm not sure what else I can do. There doesn't seem to be any other way to contact the company.

I have a 21 inch xp lawnmower that I bought in May of 21. This year when I went to use it the yellow light kept coming on and it would not turn over. Being a 61 year old female with a lot of grass to cut this was the perfect mower as it was light, easy to maneuver and did a great job cutting the grass. I did buy a 2nd 7.5 amp battery as 1 battery was not enough to cut the entire property. Followed all troubleshooting guides and still nothing. I called customer service over a week ago ​and tried 3 times and different hours of different days and was on hold for over 70 minutes each time before I hung up. The 3rd call I asked for a return call and never got one, so on May 13 I called right at 830 am and waited 30 minutes and finally was able to speak to a customer service representative who by the way was lovely. After she spent 15 or so minutes trying to find an authorized service place around where I live she concluded that there was none. Any service place was over an hour drive for me each way, so she told me they would send a replacement lawnmower and that it would be shipped out in 2 business days and I would receive a notice and I would have the replacement lawnmower in 8 to 10 business days. I've checked my account and the status of new lawmowerr still says waiting. When will this ship??? My grass needs to be cut now. If I knew that equipment service was this difficult I would have never purchased an ego. They sell them at rona in Welland only 20 minutes from my home and yet there is no one that services them closer than an hours drive. EGO please send me my replacement lawnmower as promised ASAP!!!!!

I initially loved all 4 of the ego tools I have but after having my largest battery (very expensive to replace) show a full red circle and not work at all in after only about a year, I won't be buying any others and will likely get rid of all Ego products I currently have. I called Ego support only to be told I'd need a receipt before they could help me with my problem... Ok, I understand the need for proof of purchase but given I've spent in excess of $2,000 on Ego products I'm sure there's a way to see I've purchased the battery after having me provide several serial numbers. I'm not looking for a freebie.. I just want it to work. If the batteries didn't cost $300-400 (Currently $550 on Amazon) I wouldn't be as upset and would likely just go buy another but this is ridiculous. I was just researching the new Ego zero turn mowers the other day... glad I didn't make the mistake of wasting my money on something that will be useless within a year with a warranty that is essentially worthless. I expected better from support... and also expected the product to last.