EGOReviews of egopowerplus.com

I'm generally happy with Ego products but there is NO CUSTOMER SUPPORT. I bought an Ego leaf blower from Lowes less than a year ago and it just died. Ego has no published email or online way to pursue the warranty and the phone number published is NEVER answered. No matter the day or time of day it always says "higher than normal call volume." I honestly do not believe there is anyone answering the phones or their products must break so often they cannot keep up with the calls. You can leave a message but no one ever calls back. If an Ego product breaks, there is simply no way to pursue the warranty so, basically, there is no warranty.

Bought an Ego lawn mower that came with the 7.5 battery that I bought on EBAY brand new with the supper charger. I have also purchased a blower and a trimmer with each having the 2.5 battery. So after about using the mower 10 times and the big battery dies and would not charge. I called EGO they ran me thought the testing procedures and said yep the battery is no good. So when they looked up the serial number and when I told them I bought it on EBAY they said EBAY is not authorized to sell their products so you have no warrantee. All EBAY said was to file a complaint and that is what I’m doing here. Also should note that HOME DEPOT where I bought my other EGO tools NO LONGER SELLS THEIR PRODUCTS BECAUSE OF SO MANY COMPLAINTS ABOUT EGO NOT HONORING THERE OWN WARRANTEES

I bought the EGO 56V 21in self propelled mower. The battery failed after about 10 minutes the first time I used it. It could/would not take a charge. It took me two days of staying on the phone to get to customer service. After another half hour or so, I was told the battery was no good and EGO would send me a new battery for the mower. That was over month ago and I have not heard from EGO or received a new battery. I spent over $530.00 on this mower and have not yet been able to use it. I would NEVER tell someone to invest in any of EGO's products.

EGO 2.5 amp battery failed on blower. Bought a replacement 2.5 amp with fuel gauge which is underpowered for the blower. Cuts out after 5 seconds. Had to replace it with a 2.5 battery without fuel gauge to do the job. Apparently this the last battery of its kind in Australia. So there will be plenty more customers frustrated with the only available 2.5 amp battery with fuel gauge. Be warned.

Defective product AND awful, awful support. First time I used my Ego mower, the engine cut out 15 minutes into mowing and the LED on the handle alternately flashed red and green. Five and a half weeks later, I still didn't have a functioning lawnmower. It took 4 calls just to learn that I had to take it to Lowe's to get service, which was a surprise to Lowe's, but they managed it. Two weeks later, I got it back (with the LED decal missing from the handle). It worked for 3 minutes before exhibiting the same exact problem. This time, Ego said they would replace it. But they couldn't tell me when I'd receive a replacement. And I was advised not to call and ask about it later because they wouldn't know. All in all, I had 9 phone calls with Ego. Every time, I had to start my story from the beginning — they either don't have a customer issue tracking system or they don't use it. Every time I called, whether an agent or a supervisor, I was met with utter indifference. I've never had such lousy service so consistently. It's like they've been trained to not care. After I requested help from them on Facebook and we set up a day for a call, they stood me up. No contact, no follow up. I called and asked for a supervisor. This was phone call number 8 with them. I had to repeat the entire story just to get put into the escalation queue so a supervisor could call me back...some time later. At this point, we turned to Lowe's for help. We bought the mower from them in April and despite the fact that in late June, we're well past the 30 day return policy, they refunded our money. The folks at Lowe's were amazing, especially Nathaniel and Chres. The polar opposite of Ego. They get that this should have been a 2-step process (buy lawnmower, use lawnmower), not a never-ending saga. Usually with an experience this bad, you can get someone who actually understands customer service. They know that their job isn't merely to meet their minimal obligation (supply a working product), but to make things right because the customer, working in good faith, has spent way too much on an issue the company created. Not to mention the additional hassle of things like borrowing a lawnmower every week (my neighbor's Ryobi mower worked like a charm, btw). But not with Ego. When that supervisor did call me back, almost a full day later, I explained that Lowe's had refunded our money. The response? "Ok, sounds like it's been resolved then." No apology, no "how can we make this right for you?" Nothing. Ego simply doesn't care. It was clear in every interaction I had with them. Their mowers may be great when they work (I wouldn't know), but they are terrible company to deal with.

Ego makes great tools but customer service and support is terrible. I bought a mower 5 years ago and it developed an electrical problem after 3 years (of light use). The main battery died also and was out of warranty but I had extras. Customer phone support kept me waiting so long for so many times I suffered with a sort of working mower for 2 more years, finally broke down and got a warranty repair order after much suffering. The repair place was an hour drive each way. Now 2 months later, parts back ordered, fixed the wrong thing and had to order more parts. They should have simply replaced the mower as I requested but they did not. I still don’t have any mower back and ended up repairing my old gas one. There are other electric tool options now - suggest avoiding this company.

multi tool power head stopped working with sparks and smokes coming out of it during 2nd use and after owning for a month , tried to claim on warranty but ego or there chosen supplier henton & chattle. (uk) will not answer emails or phone messages can`t get to speak with anyone , what a joke. i have to either buy another power head ,risking that it is as bad as the one i had or right off £1000 of their tools that i bought , wish i had seen these reviews before purchasing

EGO edger Model ST1500SF does not have the power to cut grass much less weeds. Large battery lasted 15 minutes. Very disappointed. Most expensive cordless edger available. It is useless to me and will stay in my garage. Had to buy a corded edger to get the job done.