EGOReviews of egopowerplus.com

I have had my Ego battery lawn mower for about 2 summers. After one summer the bag would not stay on because the connecting holes are made of plastic and got too big because they disintegrated. It keeps falling off even when it doesn't have hardly any grass and turn a corner. The mulch attachment just clogs it up so one is constantly cleaning it. The side shoot also clogs up and then it quits and has to be cleaned out. I still have an old Snapper which is gas and it has always cut wonderfully. We purchased it and it wasn't cheap, about $500. We thought we would like to get rid of using gas. I'd never buy another one and would like to get rid of this but can't bring myself to unload such a bad product on an unsuspecting person. It might start good for me but is not worth it. I go to the senior center and let everyone know not to buy one and tell their relatives the same.

I wanted to switch from using petrol powered garden tools over to battery power. I researched all of the options and read plenty of reviews on reliability, pricing, warranty etc. I settled on EGO as a brand. The tools perform well. However, when they break down, you’re on your own. I have returned a battery, a battery charger and a hedge trimmer all under warranty. 4 months of waiting, phoning and being fobbed off by EGO and the dealer where I bought the equipment from, has really turned me off of the brand. Pay a bit more and go to Stihl. At least their customer service helps the customer

2 battery doesn’t charge. One just come out the box the other one used less than one year. Poor decide

Purchased a top end 21" self propelled ego mower (LM2156SP)XP from Lowes, used it for about 1.5 months, it stopped working. The blades would not engage. Took it back to Lowes for repair. They have to send it to another vendor for repair. They have had it over 4 weeks and counting. Current ETA is another week out. If you want to be able to cut your grass buy a Honda.

Was just about to order. Then read all these negative reviews.

Every single person I come in contact with will get a negative review of this company because of the issues I’ve had with trying to file a warranty claim on these terrible batteries. I will also go to Google the Better Business Bureau and every single review outlet I can to make sure people are aware of these faulty and terrible products. I have massive influence with a lot of disability so until this company handles this in a better way everything will remain on the Internet from me that is negative. I have bought multiple products from this company and I’ve been treated terribly.

I own several EGO products and was an early adopter of the line when it first came out. I've learned the hard way that EGO products (especially the batteries) lack the power and quality advertised which is not good as buying these pricey EGO products is quite the investment. At the core is the shockingly short life expectancy of their batteries, which many, many customers have repeatedly anguished over. EGO customer support turns a deaf ear to customer requests for help. In fact, customer dissatisfaction is so high regarding the lack of support given, EGO terminated its user community forum for over a year claiming to 'revamp' it. The community forum is back, but EGO support now deletes any customer comments that involve even the slightest disappointment with the product line. Any customer questions are answered by fluff like "sign up for the newsletter and check social media for updates". If a customer presses for an answer, they delete the comment or close the question altogether. Customers are leaving every day for higher quality, dependable brands like Dewalt and Milwaukee who also offer battery powered lines and who know how to respond to customer needs. Furthermore, the business model of EGO is a shifty one. They intentionally advertise products that will not be available for a year or more to build market interest and drive customer willingness to pay more, but that game is over now as the other brands welcome lost customers with open arms. EGO is a ‘take the money and run company’ with the worst customer support on the market and one that downplays how bad the situation really is. EGO customer support is a big, fat zero and the company is just fine with that.

I purchased an EGO string trimmer. I had it 5 weeks and used it twice when it ceased to function. I contacted EGO and they supplied me with the location of the closest repair facility to my location. I had to drive an hour to drop it off. It has now been 3 weeks since that happened. It seems that the unit could not be repaired and a replacement unit was ordered and I could expect it to take another 2 weeks to receive. I contacted customer support and asked if there was anything that could be done to expedite shipment as at this point they have had it as long as I have. Customer service is useless and was basically told nope nothing we can do for you. NEVER EVER again will I purchase an EGO product!!!!!!!!!!!!!!!