EGOReviews of egopowerplus.com

This rating is of EGO's customer service, not any of their products. I called EGO customer service on 9/6/22, at 10:33AM, EDT. After being on hold for a little over 16 minutes, I finally decided to leave my phone number for a call back. It is now almost 5PM EDT and no one has called me back. Before I called, I did look on the community section of their website for an answer and there was none. My call was not urgent, but I got to thinking what if it was? EGO needs alternate methods for customers to be able to contact them, such as live chat or email, and they need to respond to their customers in a more timely manner. The only contact information on their website is a phone number. I would hate to be a landscaper who owns EGO power equipment, with a tight schedule to fulfill, and have one of their pieces of equipment fail and need a fast solution. When I called, they had no idea if I was a customer with an urgent request or a routine matter because the only information I was able to provide was my phone number for a call back. I just purchased a string trimmer/blower combo pack and was thinking about purchasing some additional battery powered lawn equipment to replace my aging gas and electric powered equipment. However, after my experience today, I definitely will not be purchasing EGO brand products. Customer service support is just as important as the equipment operating properly, and even more critical when it doesn't and a customer needs help. ****UPDATE - It is now Friday, 9/9/22, 7:45PM and EGO still hasn't called me back - 3 days after I gave them my number for a call back.

Extremely difficult to get any help from this company. I've been looking to replace a part of a string trimmer that just over a year old. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products.

We purchased the Ego Line Trimmer/Blower combo from Lowe's apparently between Feb 2020 (manufacturing date on tools and battery) and 2021. This year my battery started blinking red which means it is defective and has a 3 year warranty for residential use, and they are stating that they won't warranty it without the original receipt. I get it, but I have now spent countless hours requesting and scouring credit card statements, and requesting more statements, etc. in order to prove I purchased it, but honestly, not sure why it matters since its still within 3 years of the manufacture date on the battery and we could have received it as a gift from our parents. The point is common sense, and they are unwilling to back their product! I recently purchased an edger from them so I would have 2 batteries, less than a month ago, and now I wish I didn't!

My review to EGO for the blower I bought is as follows: "Overall Pricey, Heavy and Adequate Performance. I bought because of the convienence to no have a cord to manage (since I currently have a plug in Black & Decker) and didn't want a gas one due to noise and having to maintain. I bought my B&D blower several years ago for $75 and it has the same blower power rating as the EGO (which doesn't seem to be the case where the B&D appears more powerful) but for more than 4X the price I probably should have just bought another plug in electric one. The convienence is nice but it becomes heavy after awhile where a plug in electric one is much lighter." I didn't think it was that bad and was just being honest. I get a reply back that they can't post since a specific price is listed with a link to revise my review which doesn't work not load. As you can see from my review, I did not mention the specific price of the EGO product so that is a bogus reason. It would appear that they won't publish less than stellar reviews so I informed them that I will seek out other social media platforms to advertise how they cover up any negative reviews which is what I am doing here. I plan to bring the blower back due all the negative reviews where it is apparent they don't stand behind their products.

Purchased a 350mm EGO chainsaw after watching all the great reviews on youtube. I poured the correct amount of Bar and chain oil into reservoir, but nothing showed up on the site glass. The oil was filled to the neck of the filler as per the manual. I contacted Customer support because it is crucial to know the level of oil and I was worried that if it didn't show on the site glass, it may also not be oiling the chain. Their response to check the oil level was to open the filler cap and look down to see how much oil was in it. They also implied that oil would have degraded the site glass. I have owned the chainsaw for 2 hours, and parts, as per EGO Customer service, are already degrading. I was going to replace all of my old equipment with EGO, but I went straight back to the store of purchase and got my money back.

I purchased a EGO string trimmer about 3 years ago. Started having problems after about 3 months. I contacted customer service because the batteries wouldn't hold a charge and would only power the trimmer for a few minutes. They suggested that I always unplug the charger when not in use and to also hold down the power button on the battery to reset it. I now constantly have to rest the battery and rarely am I able to finish before it runs out of power. One of the chargers stopped working completely. On a positive note, I also have hedge clippers but have little or no issues with it. Going back to gas powered for the string trimmer.

EGO SUCKS !!!! PLAIN & SIMPLE! I bought 1 of their leaf blowers . Worked great for about 2 seasons . Battery totally crapped out on me . Wouldn't last longer then 2 minutes . Mind u , I take the equipment inside every winter . EGO,will not replace batteries unless product is registered OR u have the receipt to verify purchase . Which I don't get why I need any of this . This is real simple. I have a battery of yours that's defective .....how about replacing it . I told EGO I'm done w them and their products and going stihl brand , gas powered next . Screw this battery operated junk . My drill and saw batteries ( Milwaukee) have lasted almost 10 years and that's while sitting in the garage all winter . EGO sucks, their warranties suck, customer service sucks!!

I've also had problems with EGO. Their customer service is terrible, their batteries fail, and they don't keep their word. They promised to send me a replacement battery in 2020 and it got lost in the mail. Over the past 2 years I have intermittently called and emailed, but now they are denying my request to fulfill their previous commitment, and they lie about my prior attempts to contact them.