EGOReviews of egopowerplus.com

Customer service for Ego is terrible. No replacement parts for their products. Wanted me to drive 3 hours to another state to pick up a part after the trimmer broke in 8 months.

Ego customer service sucks. Although the line trimmer I bought 6 months ago works great, when my battery charger died I was disappointed in the unhelpful Customer Service!!! They warranty their products (in this case, a battery charger that came with the great line trimmer) for 3 years, they have your record of purchase from the warranty card, but WILL NOT HONOR REPLACEMENT OR REFUND without the original proof of purchase! How many people keep their original receipt for 3 years? Lowe's could not locate a copy for me despite trying hard. Better Customer Service with Milwaukee Tools! Milwaukee customer service exceeded all expectations.

I talked to Javier at the call center about a replacement for a 56 volt 4 amp battery. Last September 2025 I received a replacement battery for my leaf blower. Well the replacement battery (today 7-23-26) just went dead. So, when I called to see if they would replace the replacement their answer was NO. Well here is the kicker, the replacement battery does not get a new expiration date it reverts back to the original battery purchase date. I still had 2 months from when they sent me the replacement I thought. Of course they kept referring back to the warranty which does not state that replacement parts get a new expiration but refers back to the original purchase date....

I have a full line up of Ego products. Snowblower, snow shovel, hedge trimmer, leaf blower, hedge trimmer, weed trimmer. I have never really had much trouble. Yes the batteries give slower performance over time and the batteries are very expensive to replace. Here is my latest experience with ego. My aging lawnmower stopped working. I took it to an authorized ego repair centre in Kingston, Ontario. They ordered a part to repair it for approx $220. Part didn't come in. 5 weeks later I picked the lawnmower to recycle it. Complained to area district manager. He told me I will make it right for you and replace the lawnmower if need be. Contacted him a week later and he told me I misunderstood and he needed time to look into it. A week after that, I sent him an email telling him parts still not in at authorized dealer. He emailed me back and said he put a rush on the part and The repair place has the parts they ordered. I called the repair centre and they told me they didn't know what he was talking about. We have not received the parts. I emailed the district manager for Eastern Ontario back and told him what I was told. Crickets! Nothing back from him. This morning I went to the repair centre and picked up the "scrap" lawnmower. I called EGO to tell them my experience but they didn't care. Told me it was out of warranty. I explained I never asked for it to be fixed under warranty. I just wanted the parts to go to the authorized repair place. EGO then told me to contact the authorized repair centre. And the circle started again. I then received the typical response from customer service. Is there anything else I can help you with sir? What? You didn't help me with this?????!!!!!! Terrible customer service, just terrible.

Bought 21" push mower 2 years 9 months ago. Stopped working. Warranty covers three years. I called their customer service number last week and mentioned problems. They never mentioned it is still under warranty. I thought warranty was only for one year...so that's my mistake. I had to drive 1.5 hours to nearest authorized service center. They are the ones who told me it's under warranty. I called EGO customer service from service location and they then agreed it's under warranty and said I had to share my receipt. I already uploaded the receipt to register the product when bought. EGO made me drive 2 hours back home (traffic) where I contacted EGO again., They sent me emails to attach receipt. It took them 3 emails to confirm receipt. EGO customer service employees speak heavy Spanish and it's difficult communicating. I don't fault the employees...I fault EGO. They cheap out on the customer service...one of worst I've had in 40+ years, then they try and milk the receipt so they don't have to cover warranty. I own three EGO products. I will never buy them again based solely on their extremely poor service. Apart from the fact that their $590 mower craped out 2 years and 9 months into ownership...I'm sure now product is designed to fail shortly after warranty, like so many other terrible companies. Never EGO again!

I called asking about their policy in replacing out of the box broken mowers. The girl was rude, smart mouthed, said there was a procedure in place that could take months. I asked her who was going to mow my lawm. She told me to buy another mower. I asked about a new mower and again she mentioned procedure and months!

purchased multi tool set with poor rubber grips deteriorating with in one year with minimal use. Contacted the company but informed wear and tear cannot be replaced . Quality poor and warranty poor Do not buy

Please don’t buy insurance. I am trying to communicate.