EGOReviews of egopowerplus.com

Terrible warranty support. Line trimmer failed after one use. Diagnosed as a short circuit by EGO customer support who promised to send a replacement. Called after waiting two weeks for shipping notification only to be informed my case was on hold. Customer support didn't know why it was on hold but updated it to in progress and promised again I would receive shipment notification within one week. Now, another two weeks later I still don't have shipping information and customer support can't tell me when it will be received.

We bought a 1521S string trimmer. It is an amazing trimmer. More powerful than any gas trimmer I ever owned. I would highly recommend it. Fantastic product. Here is the issue. For a number of reasons, none of which involve the performance or quality of the trimmer, we switched to another cordless electric manufacturer to expand what products were available based on our needs at that time. We then sold the trimmer on Kijiji. All good so far. The problem is that the Company says they cannot delete my account. We no longer need the account, but they will not delete it. This is a big issue that requires attention. We loved the product, but very much disliked that they refused to remove us from their database. It is not just EGO, It is pretty much everyone who makes it hard to control your info.

I have many EGO products and have enjoyed using them but the tool in question is my Z6 42 inch zero turn. EGO claims you can mow up to 2 acres on a single charge which I have never been able to do on 1.5 acre lot with the supplied 4-10amp batteries. I have owned this mower for exactly one year now and the amount I can mow is now progressively getting worse so I have now had to add a 5amp and a 2.5 amp out of my other tools to finish mowing the whole yard. I called EGO to report the issue and they told me to test my batteries by taking each battery individually and putting them in my blower and run on Turbo mode till they quit and log how long they run. Seriously that’s your test procedure! I would never purposefully kill my overpriced batteries to see how long they go on turbo and what does it do to the blower running that high for hours. I was sold on EGO products but not anymore and I recommend and sell EGO products everyday at my job at an ACE hardware store, well not any more I will recommend other products now. That answer to test your batteries EGO is unacceptable and a complete joke. Sorry but you lost a customer and will spread your testing techniques. They then gave me some ideas to try to get longer run time as running mower on highest mower speed and lowest blade speed to extend run time which I tried but mower was going to fast to compensate for slow blade speed so left a terrible cut quality. Their trouble shooting is an absolute joke and an embarrassment to their company.

my battery went bad and the company sent me to a local chain store for repairs. the store had a private contract repairman who contacted Ego for a replacement. That was over six weeks ago and i still don't have a replacement battery. i would never recommend buying one of these mowers because the problems with repair are so bad.

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Poor customer service, as if they didn't care about my issue, they made no attempt to resolve my issue. This is what I wrote to EGO: I am writing to express my dissatisfaction with EGO's battery warranty policy. I purchased a string trimmer/battery & charger package in May 2020 from Home Depot. The battery has recently stopped working properly, after a full charge I place it on the string trimmer and 5 red lights appear on the battery and the trimmer will run for about 5 seconds. I contacted EGO and the rep said the battery is defective and the warranty is 3 years on the battery and I was out of warranty by a month! I looked at the battery and it was manufactured in March of 2019 meaning it was was already 14 months old when I purchased the package. The rep said it did not matter. I am not pleased with EGO at all, I realize warranties are in place for a reason but because the battery was already over a year old I think EGO is not being fair. I have been a loyal EGO customer for several years and I also own an EGO lawn mower and a leaf blower, I will certainly think twice before I purchase another EGO product or recommend (again) an EGO product to a friend. I would appreciate it if I could receive a new battery or a credit to purchase a new battery. Thank you. Here was their response after I messaged them: thank you for reaching out! We understand your frustration, and we hear you. Unfortunately, our team is unable to file a warranty claim if the battery is out of warranty. In addition, since we do not sell directly, we do not have any discount codes or promotional offers. We would recommend reaching out to different EGO retailers and dealers. Let us know if we can assist further. Thank you! I asked them for additional assistance and I have not heard back from them.

Agree with the poor reviews of EGO customer service. Rude and failed to listen to problem. Battery failed after two years. Was assigned a case number. Has been 48 hours no follow up from EGO. People have to keep mowing their yards in my neighborhood or get fined. So I have a $600 mower that is useless. Thanks EGO. POS.

Tools work fine but the batteries are worthless and expensive to replace. I registered my product, but they insist on a sale's receipt to register the product. The battery warranty is 3 years. They last 3 years and a couple of days. I have a collection of dead worthless batteries. I thought the first one was a fluke but they are all the same. Customer service is worthless. For the cost of the battery and a few bucksI can buy a gas mower.