EGOReviews of egopowerplus.com

Je suis jardinier paysagiste. J'ai voulu changer mon matériel thermique par de l'électrique. Je suis passé chez gammvert de Replonge (01) où ils proposent la marque Ego power. J'ai pus tester un taille haie combi système en test d'une demie journée. N'ayant pas eu de problèmes à ce moment là, hormis le poids de la batterie, j'ai fais confiance au matériel qui parait plutôt pro. J'ai donc acheté pour plus de 1800€ de matériel électrique Ego. Après une semaine d'utilisation, premier problème majeur sur le moteur du combi système avec des fumées qui se dégagent du moteur. On arrête immédiatement l'utilisation. Je rapporte donc le matériel défaillant. Un conseillé me dépanne en remplacement l'élément bloque moteur avec un nouveau. Puis deux semaines plus tard nouveau constat sur ce nouveau bloque moteur. Sur chauffe et fumées. Résultat: Au bout de trois semaines d'utilisation j'ai perdu une journée de travail et les vendeurs du magasin gammvert de Replonge me proposent une reprise avec moins 15% de la valeur acheté. J'ai donc perdu 280€ plus l'équivalent d'une journée chez mes clients. Je ne recommande donc pas la marque Ego qui peux à mon avis être dangereuse étant donné les défaillances de surchauffe.

I have had my self propelled EGO Lawn mower for 11 months and the self propelled function failed. I was directed to 3 "service centers" 2 of which only sold the lawn mowers and 1 which did service them but they were very specific the EGO products received the lowest priority for repair. They would take it but I would probably not get it back for 6 months. Finally they provided a service location, which seemed quite ready to help. I dropped it off July 24. They said they would look at it right away. I called the end of the week July 28, and the repair shop said the parts had been approved for replacement and they would get back to me when the parts arrived. I called today Aug. 4 and the repair shop said they had not received the parts and the parts order showed "pending." I called EGO customer service, which is anything but. The dude I spoke to told me about order processing and timing and manufacturing delays, in a rather circular pretzel logic. After stopping his rambling, I asked "Is the part available?" He said yes. I asked when it would be shipped......... Again we went back to the circular conversation of logistics and orders being in the queue. Bottom line I received NO INFORMATION regarding the shipment of the replacement part.

At this time I'm pending contact from a supervisor. I have had to escalate this matter. It seems like customer service is not a priority for your company. It's very disheartening to deal with these frustrating situations after spending an obscene amount of money for your products. For the pricing you charge, your customer service should be a lot better. I'm sure this complaint is falling on deaf ears, as I see your trust pilot score is trash. Do better EGO.

Hand held blower model lb6500 quit working. This item was given to me as a gift from a former employer and i have no way of finding out where it was purchased. EGO will not honor warranty without that information so now I have a 650cfm blower with charger and battery valued at $280 to throw in the trash!

Have a EGO lawnmower. On all their products they state 5 year limited warranty. Well its very limited. As a matter of fact if you go on their website and read the warranty some items are only covered for 30-90 days. On the lawnmower the electric motor is covered by 5 years, but not much else. The handle bar have two tabs that lock the handle in the extended position. There are two plastic tabs that get inserted into two holes and lock in place. These tabs will brake and mine broke after 14 months. EGO claimed these are user parts and will not replace them. What it is is poor quality. In one of the handle bars is a switch. If the tab is broken it will not make connection with the switch and the mower will not start. Some kind of security feature. I don't mind paying for products, but the quality got to be there. EGO failed on both quality and warranty. Also have a EGO hedge trimmer with a recall. Followed the recall procedure and delivered the trimmer to the authorized repair facility designated by EGO. They would not take it unless I paid a $60 deposit, that would be refunded upon payment from EGO. Complete BS policy.

PLANNED OBSOLESCENCE SCAM!!! This tool costs $190 and there is a very small 30mm screw that holds everything together. Trust me you will obviously end up losing it someday as it is very small and can fall easily. The screw is required to attach the tool with the head using the green knob. So I spent over $2000 buying all sorts of attachments for the multi-head tool, and now I can't use ANYTHING just because I lost a 30mm screw. I literally spent over 5 hours looking for this screw, IT COSTS $83 TO SHIP 1 SCREW TO CANADA!!!! Why so expensive? Because EGO purposely uses an 8.5mm screw instead of a standard M5 or M8 screw you can easily find a replacement. Nobody uses 8.5mm screws except EGO so you will not find this screw anywhere. The part number is 5620550001 look it up online if you don't believe me. $83 for a replacement screw for a $190 tool, we can safely say that it is a huge scam to squeeze more money out of customers who already paid for overpriced Chinese tools. This screw should cost no more than $5 shipped in a standard letter envelope. So I went on hunting for a replacement part on the EGO Equipment Official Facebook group, asking others for help... Not only the company refused to give me the exact measurements of the screw or where I can buy it, but EGO also went ahead and censored my question by turning off the comments so nobody can reply to help me. What the hell is wrong with this company? I was polite and didn't insult anyone, I was just asking for help. EGO refuses to help AND blocks other customers from helping you. Hey EGO, here in the West we have this thing called Freedom Of Speech, I know you are not familiar with this concept, but maybe you should read the Wikipedia page about the Streisand Effect. Censoring customers is just going to worsen the bad reviews.

Product is ok. But when I tried to get it warranty service on battery, it was the worst! Multiple calls to customer Service, they ran me through all sorts of procedures, never receiving email back. I'll never buy an ego product again.

Have had three EGO leaf blowers die! First one used a season and an half. Decided to give EGO another try and upgrade to a better unit, died after less than 30 days, returned and got another one thinking we just got a lemon. Well on second use after about 5 minutes third one died. It is not the battery, it is fine. We were going to buy an EGO lawn mower, so glad we hadn’t got around to doing that! No more EGO or battery operated junk. Went to Harbor Freight today, bought a $44 Portland corded leaf blower that also vacuums and has great reviews. Cord is a bit less convenient but I have a small yard and I can buy 5 Harbor Frieght Portland leaf blowers for the price of 1 EGO! Love the Portland, much lighter and actually blows just as well as the EGO. If you have a large yard you might want a gas powered blower but stay away from the battery operated stuff is not there yet!