EGOReviews of egopowerplus.com

I sat and listened to that irritating music and comment about how they are working to expedite my call for 34 minutes. I finally caved in and did the call back knowing I will not receive a call back. So much for Customer Service. USELESS as you know what!!!

I agree with everyone's opinion on customer service, I'm so sorry for your troubles but there is nothing we can do...gets old fast. I own...lawn mower...8 years...no issues. Battery still works, although weaker. Chainsaw...OK but battery died at end of warranty Leaf blower...OK but battery and charger died at end of warranty. Weed trimmer....OK, battery died before warranty but did not want to deal with service beyond 2nd attempt. Snow blowe...2019....comes with 2 batteries. One was dead on arrival....got it replaced. The replacement died before 2nd winter. Replaced. But the 2nd battery just died out side of warranty and I got the sorry, nothing we can do crap. So I spent 1k on blower, and if I wish to use it I need to put anther 300$ into it. I barely use the blower as is, and the 2 batteries barely got any use before dying. Bottom line is I liked the product at the start. But have had too many problems with little support and a a slap in the face after spending what I have spent. That ended today. They don't deserve anymore of my money. Very disappointed in this company. I would have been OK with just a replacement battery.. their cost on it could have generated future spending from me. If I'm going to get cheap results, I'd rather buy the cheaper products. Sane results but I can keep some cash in my pocket.

TERRIBLE customer service. Tried calling three times. On hold for over an hour each time and no one picked up. Left number to call back twice and no one did. No email to write to either. Can't get warranty service unless I call first but then that's the problem! My $650 lawn mower sits in my garage now and I can't use it. I won't buy anything from EGO ever again.

As so many have said, nonexistent customer service. Even their automated call waiting message sounds irritated. They call back days later at random times. No, I don’t want an unscheduled callback at 3:15 on a Sunday (days after I opted for a callback because the irritated bot repeatedly suggested opting for it). No, I can’t watch my phone 24/7/365. I’m now deeply skeptical of buying electric again.

I have called “customer service” 3 times in the last week. I am on perpetual hold, register for call back and I finally get one about 5 days later, while I’m at work. My battery won’t charge. I open the conversation saying that I don’t have the battery with me because of the length of time it took for someone to call me back. My battery is registered, she can’t find it. Then, she finds it and asks if I have my battery. No, I don’t!! Then she proceeds to tell me they have to trouble shoot the battery over the phone to see if it lights up???? WHAT!?! How do you know if it does over the phone!?! Normally, legitimate companies offer true warranty service. If you want me to take it back to Lowe’s and have them verify it and then replace my battery, fine, I will do that. But my belief is that they don’t stand behind their product. Now I have to call back, when I am home and have the battery just so they don’t answer the call!?! Do you see the circular conversation of resolution here? I am dumbfounded!

This company has the worst customer service you can imagine. My mower was not working right ouf of the box. After reaching them they offered me to exchange it with an older model (sic). Its been two month, they haven't shipped the replacement unit. Their so called supervisor never calls back. Ego managers should be ashamed of their way of conducting business. Stay away from their product

Rate is zero! “Your call is very important to us and we are doing everything we can to expedite your call” is NONSENSE, there is no intention of calling back! I’ve now called for 3 DAYS trying to contact this company for battery warranty claim. My next call is to my state consumer affairs bureau. DO NOT BUY THEIR PRODUCTS.

EGO sent me to Lowe’s to repair my $800 mower. Believe it or not, Lowes does not do repairs! I am the first to show up with my EGO mower with a referral for a repair. After standing at customer service for approximately 45 minutes they decided it would be best to make an exchange. Customer Service thought they had to reimburse me since the computer was not allowing them to make an exchange. However, they were able to make the exchange work. Customer Service asked me to bring in the battery and charger that belonged to the mower I left with them. So of course, when I made it home I put the brand new battery in the brand new charger and walked away for a few hours. When I checked on the charging process, the red light was blinking and the battery was blinking red on the 25% bar. Next, I put the new battery on the old charger (that works perfectly) and the charger showed the same blinking red light. The new charger is not defective, the new battery is. Three days with no answer or call back from EGO. Save your money and buy from another manufacturer!